--- title: Glance Reviews meta_title: 'Glance Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 23 reviews by the users' company size, role or industry to find out how Glance works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 23 scale: '5' date_modified: '2026-07-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Glance Reviews **Vendor:** Glance **Category:** [Co-Browsing Software](https://www.g2.com/categories/co-browsing) **Average Rating:** 4.5/5.0 **Total Reviews:** 23 ## About Glance Glance lets your sales rep, service rep, or trainer join the customer on your site or app, see their screen, and provide hands-on, personal guidance through highlighting, gesturing and more. Glance Cobrwose complies with the most rigorous privacy and security requirements, making it an ideal fit for enterprise financial, healthcare, software, and retail organizations. Integrations with the most popular CRMs and support tools - Salesforce, AWS, Microsoft, Genesys, Twilio, and more - make starting a cobrowsing session seamless. Get started with Glance to deliver personal, hands-on CX. ## Glance Pros & Cons **What users like:** - Users find the **ease of use** of Glance beneficial for quick and simple claims authorization and review. (1 reviews) ## Glance Reviews ### 1. Makes paying out insurance claims easy **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany R. | Claim Support Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2024 **What do you like best about Glance?** It makes authorizing and reviewing claims payouts very easy **What do you dislike about Glance?** Nothing. Glance is one of my favorite platforms I use at work **What problems is Glance solving and how is that benefiting you?** Glance interacts with Snapsheet which makes paying out claims very easy, ### 2. Incredible Experience ( Support) **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2022 **What do you like best about Glance?** Glance Support was incredibly flexible! Very rarely these days do I get responses from vendors willing to hop on a call day of -- Glance Support not only did that but two times over to help support our team and our requirements. Support and AE were concise, knowledgable and friendly! Thanks, Glance Support and Team! **What do you dislike about Glance?** I will say the documentation was a bit hard to follow. Nothing serious, however! **What problems is Glance solving and how is that benefiting you?** Glance Is helping our business provide world-class support to our clients and users! ### 3. Humana Military **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2022 **What do you like best about Glance?** The system is straightforward to use. I currently don't have any issues. **What do you dislike about Glance?** I don't have anything I dislike at this time **What problems is Glance solving and how is that benefiting you?** We provide co-browse capabilities to service our customers ### 4. Glance is a great alternative to Go To Meeting. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2021 **What do you like best about Glance?** It was easy to use and easy to get people logged on. It was built into our crm so it was a click of a button. Our crm is sales force. Easier than Go to meeting. **What do you dislike about Glance?** Nothing to dislike. Nothing missing at all. Everything works as it should. Nothing that it didn't offer. I can't think of anything that would make it better. No improvement needed. **What problems is Glance solving and how is that benefiting you?** Go to meeting was hard to use and inconvenient. Sometimes it took 20 minutes to get someone connected. With Glance it's easy. Less than a few minutes. Efficiency is very high. ### 5. One of the best out there **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2021 **What do you like best about Glance?** User experience is best. Very easy to use and that's the best thing. **What do you dislike about Glance?** It takes time to load. It would be great if that can be improved. **What problems is Glance solving and how is that benefiting you?** We are using it for screen sharing and fixing the issues. It saves time due to ease of usage. ### 6. Best tool for the CRM purpose **Rating:** 4.5/5.0 stars **Reviewed by:** Sushil A. | Software Development Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2021 **What do you like best about Glance?** I like the features that are provided in that like screen share and the inbuild communicator setup that is very useful for the representative while resolving any customer issue. **What do you dislike about Glance?** There is a bit scope in improvement of the front end and it can be more interactive so that the user will easy to understand the tool **What problems is Glance solving and how is that benefiting you?** In my company we are using glance networks tools for the CRM purpose and solve the end customer problem by communicating through the glance network ### 7. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2021 **What do you like best about Glance?** I like how easily we can navigate a customer who is struggling to work out the system and the end user will be happy about this navigation. **What do you dislike about Glance?** Glance will hang occasionally which will be problematic in critical situations **What problems is Glance solving and how is that benefiting you?** Navigation ### 8. Loved to use Glance **Rating:** 4.5/5.0 stars **Reviewed by:** Riddhi G. | Search Engine Optimization Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2021 **What do you like best about Glance?** In this covid time, I have used the glance, and happy with its services Features are excellent and easy to use. Clarity is also outstanding. **What do you dislike about Glance?** User interfaces are so good, but it takes time for loading. **What problems is Glance solving and how is that benefiting you?** such a great experience with Glance network I have almost used it for screen sharing, They serves Quality Services. ### 9. Best screen share software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2021 **What do you like best about Glance?** The Clarity is superb, which i like the most **What do you dislike about Glance?** I didnt find anything which make me to dislike the software **Recommendations to others considering Glance:** I advise the organisation to use this software for screen sharing **What problems is Glance solving and how is that benefiting you?** Earlier we had a lot of problem with Screen share clarity . Now its been solved and it give a glimpse as if we are viewin g our own monitor while viewing screen share ### 10. Glance is the insight you need! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2019 **What do you like best about Glance?** An interactive view and being able to work remotely with the Customer as if I am there. Customers don’t want step by step direction, they want you to do it. This is the next best thing! **What do you dislike about Glance?** When I load the program for the day, it takes forever! Managers have advised us to open the program and leave it open to troubleshoot this delay. Even it running in the background slows my computer down. It’s best to load upon using but it’s still being tested. **What problems is Glance solving and how is that benefiting you?** Online Banking navigation issue. Customers may not know where to go or how to enable this access. With this program, we are able to help Customers much more efficiently just like their family members can. *I cannot upload a screenshot. The program is only available internally to employees. My username is 24hr2347@glance.net ## Glance Discussions - [What is glance product?](https://www.g2.com/discussions/what-is-glance-product) - [What is glance CDN?](https://www.g2.com/discussions/what-is-glance-cdn) - [What is glance motion technology?](https://www.g2.com/discussions/what-is-glance-motion-technology) - [What does Glance software do?](https://www.g2.com/discussions/what-does-glance-software-do) - [View Glance pricing details and edition comparison](https://www.g2.com/products/glance-glance/reviews/glance-review-3334470?section=pricing&secure%5Bexpires_at%5D=2026-07-09+00%3A10%3A39+-0500&secure%5Bsession_id%5D=0229fcc8-85f8-48bd-aacf-450bc673bac8&secure%5Btoken%5D=837f728a6d6e68197946fb1efba25620ef3a6dc88ebb3e01679a3bdc6bdf3472&format=llm_user) ## Glance Features **Communication** - Status Updates - Instant Messaging - Activity Feed - Notifications - Comments and Voting - Discussions - User Directory - Online Status of Coworkers **Presenter Tools** - Live Preview - Notifications Blocker - Remote Control - Switch Presenter **ServiceNow Apps** - ServiceNow Integration - Value **Administration** - Access Control - Web Page Navigation - Real Time Assistance **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AWS Marketplace** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration **Content Management** - File Sharing - Document Collaboration - Version Control - Tagging - Knowledge Base - Surveys **Conferencing Options** - Group Live Chat - Audio Conferencing - Video Conferencing **Security** - Data Security - Data Masking **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Productivity Tools** - Task Management - Calendar - Search - Mobile - Multi-Language Support **Application Tools** - Password Protection - Recording - In-Browser Application **Administration** - Moderation - User, Role, and Access Management - Performance and Reliability **Agentic AI - Screen Sharing** - Decision Making **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - File Sharing **Platform** - Cross-Platform Access - Mobile Device Access - Remote Device Control ## Top Glance Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,913 reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - 4.5/5.0 (53,502 reviews) - [GoTo Meeting](https://www.g2.com/products/goto-meeting/reviews) - 4.2/5.0 (16,575 reviews)