G2

Rae C.

Copywriter and Communications Strategist

Small-Business (50 or fewer emp.)

12/15/2022

"Great tool for nonprofits; okay support"

4/5

What do you like best about Givebutter?

The peer-to-peer fundraising works really well for us. It's nice that there are many ways to give and several fundraiser formats. The UI and EX has overall been positive for us. We've had no issues with performance -- though there are a few features that make bookkeeping a headache for us. But for a basically-free nonprofit giving platform, it does a solid job. Review collected by and hosted on G2.com.

What do you dislike about Givebutter?

Communication back and forth about integration issues was very slow, and we had to discuss with several departments. Other, simpler issues have been resolved within a few days. There's no email option (and phone calls are jut for Plus) for new support tickets, so resolution time can be tricky.

Some specific things that are a headache for us: not all data transfers seamlessly to our CRM (Keap) even when using Zapier; it's not clear who opts in for communications; anonymity choices have caused several issues on our end. Review collected by and hosted on G2.com.

What problems is Givebutter solving and how is that benefiting you?

GiveButter gave our nonprofit a better and easier user experience, enabled us to start collecting recurring donations, helps us keep better records, and empowered more people on our team to help with our fundraising because of its easy-to-use platform. We've been able to easily host peer-to-peer fundraisers and are looking to use it for event ticketing as well. Review collected by and hosted on G2.com.

Response from Sunny Ellis of Givebutter

edit

Thanks for this feedback, Rae! 🙏 I'm sorry your integration concern hasn't been resolved. I've followed up with our engineering team and will be in touch via direct email.