G2

David g.

Senior Project Manager at NPC Global

Packaging and Containers

Mid-Market (51-1000 emp.)

9/29/2026

"Giga Streamlines Order Tracking and Shipping Updates with Responsive Voice Support"

4/5

What do you like best about Giga?

At NPC Global we deal with a steady stream of retailer questions around order tracking, delivery windows for shipping supplies, and material availability across our network of facilities. What stands out with Giga is how cleanly the agents connect those conversations to the systems we already use and then complete the next action confirming a shipment, noting a delay, or arranging a replacement without forcing the customer to wait or repeat details. The voice channel in particular feels responsive and natural for our team’s volume. Review collected by and hosted on G2.com.

What do you dislike about Giga?

The initial configuration of certain edge-case policies (for example, multi-facility inventory checks or specific carrier exception rules) required more iterative testing than we expected. Once those were locked in the agents performed well, but the early setup phase could be smoother for teams with highly customized logistics workflows. Review collected by and hosted on G2.com.

What problems is Giga solving and how is that benefiting you?

Before this, peak periods (especially around major retail shipping seasons) created long queues and inconsistent hand-offs for routine status and exception cases. Giga absorbs a large share of those inquiries end-to-end, which has shortened resolution time and freed our account and support staff to focus on custom packaging design work, larger account coordination, and more complex supply-chain issues. The measurable lift in containment and the reduction in escalations have been the clearest operational benefits. Review collected by and hosted on G2.com.