G2

Verified User in Capital Markets

Small-Business (50 or fewer emp.)

9/15/2026

"Live Operational Visibility and Self-Improving Voice Agents That Hit KPIs"

5/5

What do you like best about Giga?

The live operational visibility and the continuous improvement loop. On any given day we can see 24 of our 27 agents active, resolving over 12,800 conversations in a 24-hour window at 94.3 % fully automated, with average CSAT at 4.8 and handle time down to 42 seconds. The voice agents in particular (Billing and Tech Support) consistently hit 96 %+ resolution with near-human quality. Being able to set a KPI and watch the system iterate toward it without constant manual tuning is the biggest differentiator. Review collected by and hosted on G2.com.

What do you dislike about Giga?

Initial mapping of some of our more specialized capital-markets workflows and audit/compliance requirements took extra configuration effort. Once live the platform has been stable and the agents continue to improve, but the early setup phase for regulated-data access and custom reporting fields required more back-and-forth than a simpler use case would. Advanced attribution of conversations by specific product line could also be richer out of the box. Review collected by and hosted on G2.com.

What problems is Giga solving and how is that benefiting you?

At DelphX we deal with a steady flow of client and counterparty inquiries around structured credit products, private placements, documentation status, and operational questions. Before Giga, these pulled senior time away from live structuring and deal work. Now the majority of routine and moderately complex conversations are handled end-to-end by the AI agents across voice and chat, with full continuity and system actions where permitted. The result is dramatically higher throughput, lower cost per resolution, and our small operations team can focus on exceptions and higher-value work while still delivering a professional, consistent experience to institutional clients. Review collected by and hosted on G2.com.