I use Giga to automate enterprise customer support, and I really like that its AI agents can handle complex conversations across chat and voice while following our business policies and workflows. It effectively resolves high-volume support requests and intelligently manages escalations. I appreciate the seamless integration with internal systems, which means customers get their issues resolved without always needing a human agent. I also value how the analytics provide useful insights into support performance, and that the platform easily automates complex customer service workflows. The conversation quality feels natural, and I can rely on Giga's AI to analyze conversations, uncover patterns, and recommend improvements, making our support operation more effective over time. The initial setup was very easy too. Review collected by and hosted on G2.com.

One area that could be improved is giving administrators more visibility and control over how AI agents make decisions, especially in edge cases involving complex customer requests. I'd also like to see more low-code customization for workflows, richer real-time analytics, and broader integrations with CRM, ticketing, and collaboration platforms so the AI can adapt more easily to different business processes while remaining transparent and easy to manage. Review collected by and hosted on G2.com.