G2

Miguel F.

Software Developer

Information Technology and Services

Mid-Market (51-1000 emp.)

7/4/2026

"A great balance between automation, ease of use, and integrations"

5/5

What do you like best about GetResponse?

The Automation Builder is probably the feature I use the most. When I first opened it, I honestly thought it was going to be another visual automation builder like so many others. After spending a little time with it, I realized it was far more flexible than I expected. Building customer journeys feels straightforward, the workflow is easy to follow, and making changes usually takes just a couple of minutes. Whenever the marketing team wants to adjust a condition or try a different path, I can update the automation without touching code or digging through documentation. That's something I really appreciate because it keeps everyone moving without turning every small change into a development task. Another thing I like is having so many tools in one place: landing pages, forms, newsletters, webinars, conversion funnels, and automations all work inside the same platform. That means fewer integrations to maintain, and as a developer, I'm always happy when a tool removes complexity instead of adding more. I've also had a really good experience with support. During one API integration, I had a few questions about events and automations. Instead of pointing me to another help article, they quickly understood what I was trying to build and suggested a much cleaner approach. Review collected by and hosted on G2.com.

What do you dislike about GetResponse?

Some areas aren't as advanced as dedicated tools built for a single purpose. Personally, I'm happy with that because it keeps our stack much simpler, but I can see why larger teams with more specialized needs might still prefer separate tools for certain parts of their workflow. Review collected by and hosted on G2.com.

What problems is GetResponse solving and how is that benefiting you?

We were trying to bring back users who had explored one of our new features but never finished signing up. As we started looking through the funnel, it became clear that people were dropping off at very different points in the journey. Instead of sending everyone the same follow-up email, we built a different automation for each scenario. Users who left during the first step received a much simpler explanation, while those who were just one click away from finishing got a completely different reminder. Within a few days, people who hadn't interacted with the product for weeks started coming back and completing the signup process. What I liked the most was how quickly we could adjust everything inside GetResponse. Marketing kept testing new ideas and refining the automations without waiting for development every time they wanted to make a change. That meant they could move fast, and I could stay focused on building the product instead of making small updates every other day. Review collected by and hosted on G2.com.