G2

Jean L. M.

Mid-Market (51-1000 emp.)

8/12/2020

"Excellent Help Desk"

5/5

What do you like best about GetHelp?

You can customize based on different departments and do your own formatts Review collected by and hosted on G2.com.

What do you dislike about GetHelp?

They can improved the dashboard based on departments . Review collected by and hosted on G2.com.

Recommendations to others considering GetHelp:

Their customer service is amazing, and as well they once that help you implement everything will be with you at all times. My experience was excellent. Weekly report on how everything is going, and if there is anything wrong they will help you fix it. They went above and beyond to help me and guide me. Also a training was provided to all administrators and agents using the system. Also the Single Sign on with Gsuite and the API with Blackbaud as well. Is excellent product, and their support is impeccable by email, phone just excellent. I spend a year reviewing between two companies and finally we made a decision. With Hayes Software GetHelp Plus the TIP Web. Review collected by and hosted on G2.com.

What problems is GetHelp solving and how is that benefiting you?

I can see the productivity or individuals and the amount of time they spend on a job. Review collected by and hosted on G2.com.

Response from Jordan Roman of GetHelp

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Thank you so much for taking the time to leave us this amazing review! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks for sharing your review with us and the community.