I use Gengage to collect and manage customer feedback more efficiently. It helps me identify recurring issues faster, understand customer needs, and turn feedback into actionable improvements. I like its simple interface and the way it turns customer feedback into clear, actionable insights. It also helps me organize customer feedback and make data-driven decisions to improve the customer experience. I use it alongside CRM and analytics tools to compare customer feedback with performance data and make better decisions. We chose Gengage because it was easy to use, offered the features we needed, and made it simple to collect and manage customer feedback in one place. The initial setup was straightforward and easy, and we were able to start collecting feedback with minimal effort. It's easy to use and effective for managing customer feedback. Review collected by and hosted on G2.com.

I think the reporting and customization options could be more flexible. I would like more advanced filtering and dashboard features. I'd like to see custom date-range filters and shareable dashbords. Custom date ranges would make it easier to analyze specific campaigns, while shareable dashboards would help teams collaborate and review insights more efficiently. I also feel there is room for improvement in reporting and dashboard customization. Review collected by and hosted on G2.com.