I love that Gengage can cover multiple angles, like sitting in the product detail page as sort of a chat function. It's really impressive how it can work with images and pull reviews. It's the interaction piece, like the chatbot function, that I find most valuable because it adds a lot of interaction and detail. Gengage also appears really strong, especially for product categories such as homewares and maybe more technical clothing or footwear. I think it's great for large product catalogs because it helps customers get down to a selection a lot quicker. This, along with reducing customer support tickets by leveraging customer reviews and social proof, is really beneficial. Review collected by and hosted on G2.com.

I think just being really clear why it makes that recommendation when it recommends a product so customers have trust. Maybe something like, you know, 50% of customers follow this recommendation or this is the most popular option with customers. So it gives some credibility to that recommendation. Review collected by and hosted on G2.com.