I really appreciate the new updated layout in Genesys, which makes it easier for me to group calls within a specific type of campaign that I'm working on. This enhanced organization helps me manage campaigns more effectively. Additionally, I love the ability to transfer calls with ease, which significantly improves my workflow and efficiency when dealing with various communication tasks. These features help streamline the process on our dialer, allowing me to manage making and receiving different types of calls and running campaigns more seamlessly. Review collected by and hosted on G2.com.

I find the new layout of Genesys challenging. As someone who is a creature of habit, I was used to having certain things in specific places. The recent changes have altered this, and it's not as user-friendly as it was before. Review collected by and hosted on G2.com.