G2

Santhoshi K.

Software Test Engineer

Mid-Market (51-1000 emp.)

11/2/2026

Guest users or non-business users of the software, not included in G2 scores.

"Gemini Makes Everyday Work Easier with Google Workspace"

4.5/5

What do you like best about Gemini?

One of the things I like most about Gemini is how well it integrates with Gmail. In my day-to-day QA work, I handle multiple Jira tickets, and whenever I add comments, update statuses, or make changes, I receive email notifications.

Earlier, I used to manually note down all the ticket numbers in Notepad so I could include them in my daily updates to the client. Now, I can simply ask Gemini to list the Jira tickets I worked on that day, and it identifies them from my Gmail notifications within seconds. This saves me from going through emails individually or maintaining a separate list.

I also find it useful when working with Google Drive, Docs, and Sheets. Overall, I like how Gemini helps simplify routine tasks and makes it easier to find and organize information within the Google Workspace tools I already use. Review collected by and hosted on G2.com.

What do you dislike about Gemini?

One thing I dislike about Gemini is that its responses are not always consistent. Sometimes it does not understand the context of what I'm asking and requires additional prompts to get the expected result. I also feel that its usefulness is more noticeable within Google Workspace than when using it as a standalone AI assistant. For more complex technical tasks, such as coding, debugging, or understanding project-specific requirements, I often prefer other AI tools. I would like to see improvements in response accuracy, consistency, and overall problem-solving capabilities. Review collected by and hosted on G2.com.

What problems is Gemini solving and how is that benefiting you?

Gemini helps me reduce the time and effort involved in several day-to-day QA activities. Understanding requirements, brainstorming test scenarios, preparing test data, and organizing testing information can take considerable time when done manually. Gemini can help me get started with these tasks much faster by generating ideas, structuring information, and suggesting different scenarios that I might need to consider.

I also find it useful when working with Google Docs, Sheets, and Drive, as it helps me work with information more efficiently. In Gmail, it makes it easier to catch up on lengthy email conversations and identify important points.

The biggest benefit is that I don't have to start every task from scratch. Gemini helps me get an initial draft or direction quickly, which I can then review and refine based on the project requirements. This saves time and allows me to focus more on testing, analysis, and other important responsibilities. Review collected by and hosted on G2.com.