G2

Kimi S.

Accounts Receivable Supervisor

Mid-Market (51-1000 emp.)

4/21/2026

"Gaviti Keeps Customer Follow-Ups on Track with Effective Automation"

4/5

What do you like best about Gaviti?

Gaviti is very helpful when it comes to following up with customers. It helps the AR team avoid delays in communication, and each time an automated follow-up is sent, the customer is usually triggered to respond. Review collected by and hosted on G2.com.

What do you dislike about Gaviti?

As of the moment, Gaviti still needs some improvements when it comes to attaching invoice copies. Right now, it can only send a statement of account and a notification once the invoice has been created, but it can’t send the actual invoice copy. Because of this, on our end we still need to send the invoice separately in another email. Review collected by and hosted on G2.com.

What problems is Gaviti solving and how is that benefiting you?

Before Gaviti, our AR follow-ups relied heavily on manual emails, calls, and individual tracking, which made it easy to miss follow-ups, duplicate efforts, or lose the history of past interactions. Gaviti helps solve this by automating reminders, follow-ups, and escalation workflows based on each customer and their risk level. Review collected by and hosted on G2.com.