G2

RH

Rachel H.

Principal Customer Analyst II

Mid-Market (51-1000 emp.)

5/22/2023

"If you can dream it, you can almost always configure it in Gainsight!"

4/5

What do you like best about Gainsight Customer Success?

Gainsight has unlocked the potential of our Customer Success team! When we were previously limited by access to data and other tools, we were able to harness Gainsight instead! No access to data, boom load S3 files in daily from multiple environments! No centralized database, boom load data into custom Gainsight objects to combine! No single source of truth on our customers, boom api integration to Confluence to reestablish the CS team as the source of truth! Review collected by and hosted on G2.com.

What do you dislike about Gainsight Customer Success?

As a Gainsight administrator, you learn to live in within the constraints and limitations of the application to do what you can for the team. This often means trying to solve a solution multiple times before finding one that works. Rules Engine not working out, try Data Designer. Simple JO Program not working out, try an Advanced JO Program. Review collected by and hosted on G2.com.