G2

MK

Meg K.

Customer Success Program Architect

Mid-Market (51-1000 emp.)

5/13/2020

"An amazingly complete CS system"

4.5/5

What do you like best about Gainsight Customer Success?

Gainsight enables us to give key customer insights to stakeholders at all levels of our organization. From our exec team, down to sales, success, and support management, and obviously individual contributors across those orgs, everyone can use Gainsight as a source of truth to guide our mission to better serve our customers. Review collected by and hosted on G2.com.

What do you dislike about Gainsight Customer Success?

There are some product limitations, which is always always annoying, but the hang ups tend to be pretty minor. Review collected by and hosted on G2.com.

Recommendations to others considering Gainsight Customer Success:

While there are competitors in the marketplace, I've found that Gainsight is the most complete solution and worth the money compared to other options. Review collected by and hosted on G2.com.

What problems is Gainsight Customer Success solving and how is that benefiting you?

We're using Gainsight to standardize the approaches our TAMs take as they interact with customers, and measure the impact of our Customer Success team on the business. We also use Gainsight to surface data cross functionally, to our sales partners and leadership across functions. Review collected by and hosted on G2.com.