Gainsight Customer Success is a tool with a wealth of resources to prevent churn and ensure your customers' needs are met. Gainsight is a forward thinking company and it shows in the features within CS. Review collected by and hosted on G2.com.

I have noticed that there were many things promised during launch and build that were not delivered. It has been a chore to address these things one by one, and I am still discovering issues. I am glad, however, that my CSSC is so helpful and responsive when these issues are surfaced.

Also, the training resources are not always enough to help with learning, though there are many in existence. There needs to be more free training that enables customers to be more independent to foster full ownership of their instance. Review collected by and hosted on G2.com.