G2

Heather J.

Director of Training

Mid-Market (51-1000 emp.)

7/2/2026

"AI Automation That Lets Leasing Consultants Focus on the Customer Journey"

5/5

What do you like best about Funnel Leasing?

Funnel helps Leasing Consultants focus on what's really important - the customer experience/journey. With the AI features and automated tasks, it takes care of the mundane items so the Leasing Consultants can focus on providing better phone and face to face conversations. They can spend ore quality time with their prospects while Funnel is working to follow up with their other prospects. Review collected by and hosted on G2.com.

What do you dislike about Funnel Leasing?

It's hard for me to pick something because I really enjoy using Funnel, but the only thing I can think of is the lack of seamless integration with 3rd party software. For example, we currently use the IDV product and I wish everything could be handled all in Funnel with the workflow instead of having our teams also go into Plaid. Plaid is NOT user friendly at all so it's a struggle to work with a platform that is so user friendly (Funnel), but then need to switch to something that isn't to accomplish a task. I wish our users didn't have to leave Funnel at all. Review collected by and hosted on G2.com.

What problems is Funnel Leasing solving and how is that benefiting you?

The main business problem it solves for us, and the reason that we switched to Funnel, is centralized-type guest cards. We have numerous sister communities that share the same leasing teams so it was a struggle for our Leasing Consultants to manage multiple guest cards for the same prospect. Our teams love that they can see all activity about a prospect in one place and can do one follow up, but include information about multiple communities. It's a huge time saver for them, not to mention much easier. Review collected by and hosted on G2.com.