G2

Maureen C.

Administrative Director

Non-Profit Organization Management

Small-Business (50 or fewer emp.)

11/17/2016

"Great (and Friendly) Customer Service at FundRaiser!"

4/5

What do you like best about FundRaiser Spark?

I like the customer service providers and sales department staff who are extremely responsive and helpful. They are a pleasure to work with -- and the best thing is that you are talking to a LIVE customer service or sales representative. You are not required to go through a long "screening menu", but are connected to a person who is knowledgeable and gets working on your problem instantly. I really like the FRhelp.com "Go to Meeting" feature which allows the reps to see your screen and take over if coding needs to be done. Extremely helpful! Review collected by and hosted on G2.com.

What do you dislike about FundRaiser Spark?

When I was using the FundRaiser Select installed system, there would be occasional issues when running reports. But, once we went online, it has been problem-free. Review collected by and hosted on G2.com.

What problems is FundRaiser Spark solving and how is that benefiting you?

We are able to manage all our donor contact information and giving histories, run reports for our Board or Fundraising Committee -- and it's really easy. Now that we've installed our donor portal and our online donations go directly into the FundRaiser database, it's really helped save time (and cut down on errors) since there is a lot less "manual entry" of gifts involved. Review collected by and hosted on G2.com.

Response from Autumn Shirley of FundRaiser

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Thank you for your generous review - we are so happy that you have been pleased with FundRaiser Select!