G2

Verified User in Computer Software

Small-Business (50 or fewer emp.)

2/28/2022

"Beneficial and ROI positive - Frontu is an extremely easy to use solution for the FSM teams"

5/5

What do you like best about FRONTU?

Frontu digitized the whole process from the task creation to the work acceptance acts - it helped to see and track all of our actions with field teams as well to save time waste. Review collected by and hosted on G2.com.

What do you dislike about FRONTU?

It's hard to find such things cause it's a really great product. Review collected by and hosted on G2.com.

Recommendations to others considering FRONTU:

Look at your processes as to blank pieces of paper - then try Frontu, and only then improve the existing process with the Frontu. Review collected by and hosted on G2.com.

What problems is FRONTU solving and how is that benefiting you?

1. Clear map of all tasks statuses - saved time on reporting and CX - all of our customers know what and when will be done.

2. Eliminated delayed tasks - we were always fighting with the queue of due works, now we are meeting customer expectations with 5X times fewer delays than earlier.

3. Periodical tasks management - Frontu helped us to automate the periodical task for maintenance, now we are not missing anything that was planned at the begging of the agreement with our customers.

4. Implemented the upsale process for the FSM teams - photos and surveys allowed us to be proactive by offering preventive maintenance. What we see is that the customer service may help to grow our company revenue as well. Review collected by and hosted on G2.com.