The annoying part of customer support isn’t always answering questions. Sometimes it’s figuring out who spoke to the customer last or why a promise was made in the first place. Front makes those handoffs easier because the team can see the conversation and leave internal notes in the same place. I find that especially helpful when an account moves between customer success and sales. Review collected by and hosted on G2.com.

Shared inboxes can still get noisy. If people aren’t clear about who owns a conversation, two teammates might work on the same issue or assume someone else has replied. Review collected by and hosted on G2.com.