I set up most of our Frigade stack, so this is from the implementation side. Integration was light. We had the first tours live inside our platform quickly, without pulling other engineers in.

We started with the in-app guidance, tours and a checklist that get new users to the right screens in a product with a lot of surface area. Recently we rolled out the assistant on top, and that is the part I would not give back. Users type a question where they are and it answers from knowing our product, so fewer of those questions ever reach us. Watching what people ask has also shown us where the product needs work, which I did not expect to get out of a support feature. Review collected by and hosted on G2.com.

Nothing to mention here. As soon as we have a concern, the team is ready to answer, and they ship new things continuously Review collected by and hosted on G2.com.