![Rahul Kumar S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul Kumar S.")
RS

Rahul Kumar S.

Research Associate

Mid-Market (51-1000 emp.)

4/21/2023

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"FreshService Review"

5/5

What do you like best about Freshservice?

We can update the status, we got more options to create change management plan, incident and service request is also helpful. Can create automation and it's a life saver Review collected by and hosted on G2.com.

What do you dislike about Freshservice?

Option to manage shifts of people, price can be less. Review collected by and hosted on G2.com.

What problems is Freshservice solving and how is that benefiting you?

I and Customer are able to create tickets, customer can be notified easily about the progress. Ticket management is easy. Review collected by and hosted on G2.com.

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Rating Updated (8/4/2025)
Validated ReviewerIncentivizedSource: G2 invite

See what 1297 reviewers think of Freshservice

4.6 out of 5 · Verified reviews from real users

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