![Claudio A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Claudio A.")
CA

Claudio A.

Small-Business (50 or fewer emp.)

4/6/2023

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"Freshservice is a great ITSM tool"

4.5/5

What do you like best about Freshservice?

What pleases me would be the way that it is possible to fit all the automations, the triggers and make it easier and easier to manipulate and make it fit within the flow of the company. It brings a totally different experience. Review collected by and hosted on G2.com.

What do you dislike about Freshservice?

What displeases me would be the slowness of the site along with the difficulty of understanding with the Freshworks team. And the lack of information within the knowledge base itself, which could be less robotic and more interactive. Review collected by and hosted on G2.com.

What problems is Freshservice solving and how is that benefiting you?

It brought much faster with automation and automation of many jobs that were previously manual, along with that is added all the internal communication with the team Review collected by and hosted on G2.com.

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4.6 out of 5 · Verified reviews from real users

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