G2

Erick V.

Client Technologies Manager

Mid-Market (51-1000 emp.)

3/30/2020

"The best solution for HelpDesk I've implemented"

4.5/5

What do you like best about Freshservice?

The solution is very easy to use. The support team is easily reachable and they are able to solve most of the requirements thru the chat tool. Review collected by and hosted on G2.com.

What do you dislike about Freshservice?

Reports are a little bit complex to use sometimes if you try to personalize them. They are working with the Analytics tools which seems to be more flexible. Review collected by and hosted on G2.com.

Recommendations to others considering Freshservice:

Definitely I will recommend this tool. Easy to use, great scope, good for reporting, great for tracking tickets. Review collected by and hosted on G2.com.

What problems is Freshservice solving and how is that benefiting you?

1. Tickets flow control. We can track the ticket generated by our users 2. Escalations of the tickets is easy for the agents 3. Time resolving has been lowed down since it is easy to monitor the status 4. We can attend faster the most urgent requirements since the tool lets define what will be the most important requirements 5. The reports let you track the agents performance, so we can focus to improve it when it is needed. 6. Time response for the business is becoming faster. Review collected by and hosted on G2.com.