What I like most about Freshservice is how simple and organized it makes day-to-day support work. The interface is easy to navigate, ticket tracking is straightforward, and the automation features save a lot of time by cutting down on manual follow-ups. I also find the self-service portal and knowledge base especially helpful, since they allow users to resolve common issues on their own and improve the overall support experience. Review collected by and hosted on G2.com.

Freshservice works well overall, but some customizations can be complicated, and I wish the reporting options were more flexible. A few processes also take more clicks than expected, which can be a little time-consuming. Also, there are no IT user names, groups, or unassigned groups. Review collected by and hosted on G2.com.