![J Raghu V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "J Raghu V.")
JV

J Raghu V.

IT Support Engineer

Enterprise (\> 1000 emp.)

8/11/2026

"Freshservice Simplifies Support with Easy Ticketing and Time-Saving Automation,"

5/5

What do you like best about Freshservice?

What I like most about Freshservice is how simple and organized it makes day-to-day support work. The interface is easy to navigate, ticket tracking is straightforward, and the automation features save a lot of time by cutting down on manual follow-ups. I also find the self-service portal and knowledge base especially helpful, since they allow users to resolve common issues on their own and improve the overall support experience. Review collected by and hosted on G2.com.

What do you dislike about Freshservice?

Freshservice works well overall, but some customizations can be complicated, and I wish the reporting options were more flexible. A few processes also take more clicks than expected, which can be a little time-consuming. Also, there are no IT user names, groups, or unassigned groups. Review collected by and hosted on G2.com.

What problems is Freshservice solving and how is that benefiting you?

The most useful visibility feature for me is being able to track ticket status, ownership, and progress in real time. The dashboards and reports give a clear, at-a-glance view of open requests, pending approvals, and overall team workload, which helps me prioritize tasks more effectively. It also adds transparency around SLA performance and issue trends, making it easier to spot bottlenecks and improve service delivery. Review collected by and hosted on G2.com.

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