ML
Small business owner
Small-Business (50 or fewer emp.)
"Disingenuous Pricing Transparency"
1.5/5
What do you like best about FreshBooks?

Allowed customizable colors to match your branding Review collected by and hosted on G2.com.

What do you dislike about FreshBooks?

Their pricing structure is disingenuous. I was attracted to their pricing so I cancelled my account with my other Saas vendor. I spent hours recreating invoices from Quickbooks to later find out that the Freshbooks name is on the emails that go out to my clients. When I went to the Freshbooks website to find out what price plan removes their branding, no price was given for the "Select Plan"; You could only fill out a form to set up a phone call. Who has time for sales calls anymore?? That's why we go online! Come to find out over the phone that their "Select" pricing plan ranges from $100-$300, which is costlier than the Saas software I was trying to replace when I found them. I don't work my tail off to promote the Saas software I use to do my billing. It's not like they're doing that billing work for me. I'm doing all the billing work AND I have to pay $100-$300/month to not give them free promoting? I found their lack of candor about the pricing to be very disingenuous and just cannot recommend them. Review collected by and hosted on G2.com.

Response from FreshBooks Support of FreshBooks

Hey Matt, thank you for sharing your review of FreshBooks.

I have ensured that your feedback regarding our pricing plans has been passed along to the appropriate folks here - thank you for taking the time in sharing this with us.

Should there be anything our team can assist with, our contact details can be found here: https://www.freshbooks.com/contact ^DM

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