ML Matt L. Small business owner Small-Business (50 or fewer emp.) 8/11/2022 More Options - "Disingenuous Pricing Transparency" 1.5/5 What do you like best about FreshBooks? Allowed customizable colors to match your branding Review collected by and hosted on G2.com. What do you dislike about FreshBooks? Their pricing structure is disingenuous. I was attracted to their pricing so I cancelled my account with my other Saas vendor. I spent hours recreating invoices from Quickbooks to later find out that the Freshbooks name is on the emails that go out to my clients. When I went to the Freshbooks website to find out what price plan removes their branding, no price was given for the "Select Plan"; You could only fill out a form to set up a phone call. Who has time for sales calls anymore?? That's why we go online! Come to find out over the phone that their "Select" pricing plan ranges from $100-$300, which is costlier than the Saas software I was trying to replace when I found them. I don't work my tail off to promote the Saas software I use to do my billing. It's not like they're doing that billing work for me. I'm doing all the billing work AND I have to pay $100-$300/month to not give them free promoting? I found their lack of candor about the pricing to be very disingenuous and just cannot recommend them. Review collected by and hosted on G2.com. What problems is FreshBooks solving and how is that benefiting you? None. In the end, they created more problems than they solved. I had already alerted my clients that I was switching Saas software so they didn't think these new invoices were spam. Now I have to walk all that back b/c I refuse to promote their company on the coattails of my hard work and I also refuse to pay $100-$300/month to remove their branding. They put me in a very embarrassing position as a small business owner. They even tried to tell me, "Well, we don't specify a price for that plan b/c it ranges depending on customization". Well, my business is web design, so I know it literally takes 10 seconds to put $100-$300 in that last field, which would've been more honest, helped clear up a lot of confusion, save a lot of my time, save a wasted phone call, save the time it'll take me to recreate my Quickbooks account and all the recurring invoices I deleted, and save the embarrassment I'll face next week trying to explain to my clients my change of course again AFTER I spend my weekend setting everything back up. Review collected by and hosted on G2.com. Show More Response from FreshBooks Support of FreshBooks [Editedit](https://www.g2.com/survey_responses/freshbooks-review-6973082/official_response/edit) Hey Matt, thank you for sharing your review of FreshBooks. I have ensured that your feedback regarding our pricing plans has been passed along to the appropriate folks here - thank you for taking the time in sharing this with us. Should there be anything our team can assist with, our contact details can be found here: https://www.freshbooks.com/contact ^DM Current UserValidated ReviewerSource: Organic See what 961 reviewers think of FreshBooks 4.5 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/freshbooks/reviews)