Freed has really helped decrease the burden of typing during patient encounters so that I can focus more on patient needs and having the mental bandwidth to think about their issues. Also obviously helps me write notes without having to remember all the details. I also love the the customizability of the templates, and the new AI chat where I can give instructions to refine notes. I LOVE that it works with my Spanish conversations since that is the majority of my patients. Review collected by and hosted on G2.com.

There is a little bit of a learning curve to figuring out how to customize the app; specifically for me it took me some time to figure out how to get my notes in a more concise, bullet point format. But the website has note templates that allow you to customize the way you want your notes written which is helpful. I don't think my organization has EHR integration with EPIC for the software which would be convenient, but I know I can use chrome in the room to make it easier to copy stuff over which is helpful. Somehow it is still taking me just as long to finish notes which I am working on, but it does free my mental bandwidth to focus on other things, and perhaps there is an element of me using the extra time to address more patient issues but that is perhaps a me problem with setting boundaries. At times the Spanish to English translation, or the concise bullet point summaries have some errors in accuracy but they are minimal which makes them easy to fix. Review collected by and hosted on G2.com.