The Freddy AI tool is really handy for those tickets that end up with 20+ different channels of communication. Freddy provides a summary of the important interactions that takes place as well as any actionables. All we need to do for this summary is click 1 button! It's very easy to use and a great resource. Review collected by and hosted on G2.com.

With any AI, there are still some kinks to be worked out. The summaries aren't always the most intuitive, but Freddy is still learning, and we should not fault him for that. Review collected by and hosted on G2.com.