JD

JOSE D.

-

Enterprise (\> 1000 emp.)

12/9/2024

"User-friendly, with a clean interface and a lot of growth potential."

4.5/5

What do you like best about Follett Work Orders?

I started to use ML Work Orders to control asset disposals, which is a very important process for Asset Management in the district, it is very helpful tool.

I have been tracking and monitoring the asset disposal process utilizing the different status, adding photos for the items to dispose and forms that have been approved. Review collected by and hosted on G2.com.

What do you dislike about Follett Work Orders?

It would be very helpful to be able to deactivate the bottom for Custom forms (SUBMIT REQUEST & reCAPTCHA)

I have been using custom forms to show a link to users, so they can submit request for technology department in their own platform instead of using work orders system staff usually gets confused assuming that Facilities department works with technology issues, which may cause a delay for their request and an issue for maintenance department, however every time they click on the link to use the link the website ask them to click on submit request and confirm the reCAPTCHA and automatically the system creates a work order without description which needs to be cancel. Review collected by and hosted on G2.com.

What problems is Follett Work Orders solving and how is that benefiting you?

\*Work order assigment.

\*Tracking Preventive maitenance.

\*Tracking building checks.

\*Asset Management (Monitoring asset transfers, moves or disposals. Review collected by and hosted on G2.com.

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Response from Annie Doherty of Follett Work Orders

[Editedit](https://www.g2.com/survey_responses/follett-work-orders-review-10622826/official_response/edit)

Hi Jose! Thank you for your review! We're glad to hear that you find ML Work Orders user-friendly and appreciate its potential for growth. We understand your concerns about the frequent updates and slow data filtering, and we are continuously working to improve the system's performance. If you need any assistance, we have a team here to help as well! You can reach them at (585) 270-6676 Option 2, or support@masterlibrary.com. Thank you again!

Rating Updated (9/8/2025)
Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

See what 72 reviewers think of Follett Work Orders

4.8 out of 5 · Verified reviews from real users

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