G2

Alli M.

Founder

Small-Business (50 or fewer emp.)

7/10/2026

"folk Makes Contact Management Easy, with Powerful Enrichment and Responsive Support"

5/5

What do you like best about folk?

There are quite a few features I find really valuable in the folk system. First, you can “add to folk” contacts from sites like LinkedIn, websites, and more, which makes it simple to bring new contacts into the CRM. Second, you can “enhance” contacts—folk fills in missing contact data—which I’ve found especially helpful for business development. Third, it’s easy to set up multiple views, groups, and boards, so I can organize my contacts the way I want. Finally, customer service is very responsive and genuinely helpful whenever I have questions. I could go on. I switched from Hubspot and have found folk *much* easier to use for my small business. Review collected by and hosted on G2.com.

What do you dislike about folk?

I don’t think there are many downsides. I do wish I could set my notifications to go to Slack or to my email, although those options might already exist and I just haven’t found them yet. I also haven’t figured out the best way to track multiple deals with a single client. I’m fortunate to have repeat clients, and I’m not sure how to capture multiple projects and proposals under one client in a clear, organized way. Review collected by and hosted on G2.com.

What problems is folk solving and how is that benefiting you?

folk helps me manage my business development pipeline and outreach. I really like the enhancement function—I save a lot of time hunting down up-to-date contact info, and folk does that for me. It’s also set up in a more intuitive way, which makes me more likely to actually use it day to day. Overall, it’s helped me get organized and stay more consistent with my outreach. Review collected by and hosted on G2.com.