G2

Chi To S.

Senior Manager, IT Project and Portfolio Management

Mid-Market (51-1000 emp.)

12/17/2025

"Exceptional Customer-Focused Service"

4.5/5

What do you like best about Fluid?

Fluid's support team is highly responsive. While they may not always be able to resolve or implement changes right away, it's reassuring to have a partner you can discuss ideas with. Their customer-oriented approach stands out. In most cases, we receive a solution within a few weeks.

I also like there OOTB integrations with Jira and Azure Devops. Review collected by and hosted on G2.com.

What do you dislike about Fluid?

The system for tracking enhancement requests and bugs related to customer accounts could be improved. Review collected by and hosted on G2.com.

What problems is Fluid solving and how is that benefiting you?

We use Fluid to manage our Global IT request intake, providing a single-entry point for our customers.

Additionally, we have implemented Fluid for our portfolio management process, which has enabled us to consolidate work tracking metrics into one dashboard although the executions are in various system such as Jira, Azure Devops, etc... This makes it easier for decision makers to access high-level IT work information all in one place. Review collected by and hosted on G2.com.