G2

Stijn S.

Lead Customer Success Manager

Small-Business (50 or fewer emp.)

7/22/2025

"Unprecedented insight into our onboarding & CS processes"

5/5

What do you like best about Flowla?

As Head of CS I want to know where we stand with each client and each onboarding process at all times, and the insights & data points that Flowla provides are unlike anything we’ve seen with any other tool. Their reports are far more superior to alternatives, and extremely granular. I can see more clearly where the processes are stalling the most often, where our clients are getting stuck, which team members are outperforming and why. This allows me to know where we need to improve our onboarding & implementation processes, then act on it, which is extremely powerful and valuable for a team leader. Review collected by and hosted on G2.com.

What do you dislike about Flowla?

We’ve struggled with the Intercom help articles not being detailed enough, but they seem to have fixed it at present. Review collected by and hosted on G2.com.

What problems is Flowla solving and how is that benefiting you?

Its providing clarity into our CS operations and workflows. know where we are with everyone, what’s completed, what’s pending etc. without having to ask my team. This level of transparency is a big relief for me. I’m also able to recognize the points of friction in my processes and make the necessary changes, so we have higher client engagement and satisfaction. Review collected by and hosted on G2.com.