![Verified User in Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Research") AR Verified User in Research Small-Business (50 or fewer emp.) 12/11/2025 "Intuitive, Time-Saving, and Backed by Outstanding Support" 5/5 What do you like best about Flex Databases CTMS? We find FDBs to be a very intuitive and user-friendly system. Compared to our previous solution, FDBs saves us time and makes it much easier for CRAs to handle all tracking and reporting tasks efficiently. In addition, the system offers data import tools that enable users to update certain reports simply by uploading an updated Excel file. There are also video tutorials available within the system, allowing users to train themselves on their specific activities at their own pace. We would rate FDB customer service as outstanding, and this has been one of the main reasons we chose FDB over other vendors. Furthermore, there is a helpdesk email available to address any daily issues, and any incidents are always resolved promptly. Review collected by and hosted on G2.com. What do you dislike about Flex Databases CTMS? While the system does not need a dedicated administrator role, configuring certain report and tracker templates can take some time, as you need to apply the necessary updates. The setup is quite flexible overall, but it does not permit changes to templates that have already been published. However, keeping track of template updates is straightforward and uncomplicated. Review collected by and hosted on G2.com. What problems is Flex Databases CTMS solving and how is that benefiting you? FDB serves as our main database for clinical operations, supporting the creation of cross-functional reports to monitor quality metrics. It offers all the essential tools needed to manage reports and track data and activities performed by CRAs. Additionally, it makes it straightforward to access KPIs and dashboards. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic See what 3 reviewers think of Flex Databases CTMS 4.5 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/flex-databases-ctms/reviews)