Overall its a solid system, covers our full repair workflow in one place. What helped most is the automated notifications. We set up templates once for each stage and now they fire automatically as jobs move through. Before this we were messaging customers manually all day, that's gone now and its saved us hours every week. Unexpected benefit is fewer people walking in just to ask about status. UI is clean, team was up and running in a few days with no training. Stripe payment links are handy for remote collections, payment comes back tied to the right job. Performance has been reliable even on busy days and for a small shop the pricing makes sense. Support replies to emails fast and follows up. Review collected by and hosted on G2.com.

Not much to dislike, it works well for what we need. A few more integrations would be useful down the line but nothing that affects our daily work. Review collected by and hosted on G2.com.