G2

Verified User in Retail

Mid-Market (51-1000 emp.)

1/10/2022

"A great solution for repair service providers"

4.5/5

What do you like best about Fixably?

For high-volume service locations, efficiently servicing customers is critically important. With direct integration with GSX, Fixably makes appointment queues, customer information and device details available at our fingertips. Our technicians can efficiently process repairs without wasting time transferring information between systems. Further automation since launch has further enhanced an already great system. The platform is incredibly stable with minimal disruptions. When technical issues do arise, support is quick and efficient. Review collected by and hosted on G2.com.

What do you dislike about Fixably?

When we had our initial demos of Fixably, we may have misinterpreted that there may have been more flexibility in workflow. During our onboarding, it became apparent that there was less flexibility than anticipated in the standard installation. This hasn’t been an issue for us as Fixably is generally receptive to feature requests and the customer support is very good. Review collected by and hosted on G2.com.

What problems is Fixably solving and how is that benefiting you?

Fixably is a great solution for repair service providers across a number a different industries. The feedback from our teams indicates that they enjoy using Fixably on a day-to-day basis as it makes their workflow more efficient and allows them to spend more time working on repairs. The team at Fixably is great to collaborate with on new ideas or challenges and there's always a pipeline of new and exciting features being deployed. Review collected by and hosted on G2.com.