G2

Marléne F.

Service Desk Lead

Mid-Market (51-1000 emp.)

12/4/2025

"Exceptional Support Team Makes Remote Work Seamless"

5/5

What do you like best about Firstbase?

The support team is outstanding! They are not only knowledgeable and helpful, but also genuinely kind. Whenever I reach out with questions or concerns, they are persistent in finding solutions and always collaborate with us to resolve any issues that arise. Review collected by and hosted on G2.com.

What do you dislike about Firstbase?

Since we work remotely, it's understandable that not everything is flawless. The main issue I've noticed is that the status of a device occasionally doesn't reflect its actual state. However, the great part is that I can simply contact support, and they always update it on their end immediately. Review collected by and hosted on G2.com.

What problems is Firstbase solving and how is that benefiting you?

Not only does Firstbase manage our devices, but they also ensure that our inventory is stored securely. Because we have international employees and partners, we've faced issues with the security of some third-party vendor warehouses, which has occasionally led to theft. Firstbase assisted us in finding a reliable solution in two countries outside the US. Review collected by and hosted on G2.com.