
We paid per project, no retainer or minimum. The person handling our account was senior and clearly understood the brief, so the shortlist was relevant on the first pass instead of after three rounds of back and forth. Getting transcripts plus a short written summary after each call meant we could share findings internally without extra work. Review collected by and hosted on G2.com.
One of the profiles we needed was quite niche and they had to recruit for it, which pushed that call past their usual turnaround. If your timeline is rigid, flag it upfront. They're also a younger firm, so if you need very high call volumes every month, a retainer-based network might still make sense. Review collected by and hosted on G2.com.