It is a web hosted PSA that we use for our primary support ticketing, technical projects, resource time tracking and billing as well as some asset management. It has good functionality, provides decent reporting and has good support as well. Review collected by and hosted on G2.com.

Some modules and features were difficult to implement or were not implemented, and would require a change in our workflow and internal processes. Looking back in hindsight, it would have been nice to have been told at the beginning of deployment about the many layers of configuration and setup. Having more in-depth discussions at that time might have led to better decisions on setup and deployment. Review collected by and hosted on G2.com.