G2

Haley L.

Office Admin/Bookeeper

Small-Business (50 or fewer emp.)

11/10/2026

"Industry-Specific Software That Supports Our Growth"

4/5

What do you like best about FIELDBOSS?

What we like best about FIELDBOSS is having all aspects of our elevator business connected in one system. From service dispatching and maintenance contracts to project management, quoting, and accounting, FIELDBOSS allows our team to work more efficiently without constantly switching between different programs.

One of the biggest benefits has been the visibility it gives us into our daily operations. Being able to track service calls, manage technician schedules, monitor maintenance agreements, and review job costs helps us make better business decisions. Having information readily available also improves communication between our office staff, field technicians, and management team.

Another valuable feature is the integration with Microsoft Dynamics 365, which helps connect our operational and financial information. As our company continues to grow, having accurate information in one place allows us to better manage our workload, identify areas for improvement, and plan for the future.

We also appreciate that FIELDBOSS is built specifically for the elevator industry. Rather than trying to make generic software fit our business, we have a system designed around how elevator contractors actually operate. Review collected by and hosted on G2.com.

What do you dislike about FIELDBOSS?

One area where we would like to see improvement with FIELDBOSS is the lack of internal notifications when certain actions take place within the system. For example, when field requests are submitted or new service call tickets are created, there isn't an automatic notification to alert the appropriate team members. This requires our staff to constantly monitor different areas of the software or communicate outside the system to make sure nothing gets overlooked.

Having customizable, real-time notifications would greatly improve communication between our office staff, field technicians, and management team. It would help us respond to requests faster, improve accountability, and create a more efficient workflow. While FIELDBOSS does a great job of keeping our information in one place, improving internal communication and notifications would make the system even more valuable to our daily operations. Review collected by and hosted on G2.com.

What problems is FIELDBOSS solving and how is that benefiting you?

FIELDBOSS helps us solve one of the biggest challenges in the elevator industry, which is managing multiple departments and keeping everyone working from the same information. Between service calls, preventative maintenance, repairs, modernizations, new installations, and accounting, there are a lot of moving parts in our business.

Having everything connected in one system allows us to better manage our daily operations, track technician activity, monitor maintenance contracts, and keep up with project costs and progress. It also gives our management team better visibility into how each department is performing, allowing us to make more informed decisions.

One of the biggest benefits is reducing the need for multiple software programs, spreadsheets, and manual processes. This saves our office staff time, reduces duplicate data entry, and helps keep information more accurate and accessible.

As our company continues to grow, FIELDBOSS provides the structure and organization we need to manage a larger workload without having to increase administrative work at the same rate. Overall, it helps us operate more efficiently, improve accountability, and focus more of our time on serving our customers and growing the business. Review collected by and hosted on G2.com.