G2

Daniele J.

Small-Business (50 or fewer emp.)

7/30/2026

"All-in-One, Fast-Improving Software That Every Department Loves"

5/5

What do you like best about Field Ascend?

The system feels like it has been thought through from start to finish, and it's constantly improving with regular updates and new features. Everything links together well, making it easy to use across different departments, and everyone in our business has found it straightforward to work with. It's also highly customisable, with plenty of settings, filters and different views. For example, jobs and quotes can be viewed in a Kanban-style layout, allowing each user to work in the way that suits them best.

The PPM check sheets have been one of the biggest improvements for us. Compared to every other field service system we've used, they're by far the best we've been able to achieve. The flexibility and level of customisation mean we can build check sheets that suit our engineers and customers, rather than having to work around the software's limitations.

The integration with QuickBooks has also been a real benefit for us. Since moving from our previous system, Field Ascend and the team behind it have genuinely been a breath of fresh air. Review collected by and hosted on G2.com.

What do you dislike about Field Ascend?

There are still a few areas we'd like to see developed further, particularly the Projects module, although that's more to do with the way our business operates than a shortcoming of the software itself. The biggest positive is that the team genuinely listens to customer feedback. We've already seen suggestions we've made implemented in updates, which gives us confidence that the system will continue to evolve. We're looking forward to seeing how it develops over the coming years. Review collected by and hosted on G2.com.

What problems is Field Ascend solving and how is that benefiting you?

Our previous system created a lot of unnecessary admin and didn't adapt well to the way our business works. Field Ascend has solved many of those issues by giving us a more flexible, intuitive system that continues to improve. Routine tasks are quicker, information is easier to find, and our engineers and office staff are all working from the same up-to-date information. It has saved us time, reduced frustration, and given us confidence that the software will grow alongside our business. Review collected by and hosted on G2.com.