G2

Taylor D.

Chief Technology Officer

Small-Business (50 or fewer emp.)

9/7/2026

"Sleek, Modern, and Truly Efficient"

5/5

What do you like best about Fernand?

I like Fernand's modern, sleek, and lightweight interface that feels real-time. The rich integration with Linear and our codebase makes it so easy to create and attach support tickets accurately. The widget is handy for users to submit requests directly on the app. I always have it on my phone, which is great for checking support issues on the go. The knowledge base is beautiful, and the metrics functionality is useful as I can see a breakdown using tags by submission details like who submitted what and when. Overall, it feels well-adapted and easy to set up for technical founders like me, making it a vast improvement over the previous tool I used, which was clunky and lacked modern features. Review collected by and hosted on G2.com.

What do you dislike about Fernand?

The knowledge base in Fernand is good, but there's a gap when it comes to doing self-documentation within our code base. Also, I've encountered some bugs with the app loading from time to time. However, when I reach out for help, they usually fix it. Review collected by and hosted on G2.com.

What problems is Fernand solving and how is that benefiting you?

I use Fernand for customer support, allowing quick ticket management with seamless Linear integration. It features an application widget for easy support requests and offers comprehensive metrics for tracking submissions. The modern, sleek interface makes support tasks efficient and accessible on the go. Review collected by and hosted on G2.com.