G2

Bharath N.

Product Manager

Enterprise (> 1000 emp.)

10/1/2024

"The tool is very economical and with extensive features"

4/5

What do you like best about Faveo Help Desk?

The tool is user-friendly and has a lot of features to facilitate a lot of requirements related to the ticketing process and has comprehensive reports. Customer support is also proactive expect during a few cases. Review collected by and hosted on G2.com.

What do you dislike about Faveo Help Desk?

The one-time configuration is a manual and tedious activity. Random technical issues we faced during the usage and delay in the fix was a major negative. Review collected by and hosted on G2.com.

What problems is Faveo Help Desk solving and how is that benefiting you?

With Faveo, we can track and manage all the internal and customer queries and requests in one system. Having an organisational strength of close to 2 thousand, the tool has facilitated an effective and seamless management of the tickets. The tool has provided transparency into the data from the executive level to CXOs. Review collected by and hosted on G2.com.