# Fathom Reviews
**Vendor:** Fathom  
**Category:** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 6,831
## About Fathom
Fathom is the #1-rated AI meeting partner that captures what matters and turns every conversation into clear, actionable outcomes. It surfaces decisions, makes every meeting searchable, and syncs insights directly into CRM and productivity tools – eliminating manual work. Named to G2’s 2026 Best Software Awards Top 100, and recognized by HubSpot as its 2025 Most Used App of the Year, Fathom is trusted by hundreds of thousands of companies worldwide to help individuals stay focused, teams stay aligned, and organizations move faster.



## Fathom Pros & Cons
**What users like:**

- Users love the **Ask Fathom AI feature** for its ability to enhance personal development and improve meeting productivity. (1502 reviews)
- Users praise Fathom's **exceptional accuracy** in transcripts and meeting summaries, enhancing efficiency in post-meeting tasks. (1444 reviews)
- Users value Fathom for its **excellent note-taking capabilities** , enhancing focus during meetings and organization of discussions. (1365 reviews)
- Users love the **ease of use** of Fathom, finding the interface straightforward and features intuitive for meetings. (1361 reviews)
- Users love how Fathom's **automatic note-taking** enhances productivity and makes referencing easy during meetings. (1115 reviews)
- Users appreciate Fathom's **intuitive note-taking and seamless integration** , enhancing productivity and simplifying meeting summaries. (1102 reviews)
- Action Items (1002 reviews)
- Time-saving (994 reviews)
- Meetings (833 reviews)
- Meeting Summaries (689 reviews)

**What users dislike:**

- Users are frustrated with Fathom’s **presence as a meeting participant** , complicating reporting and information tracking. (415 reviews)
- Users have faced **recording issues** with Fathom, particularly with unexpected recordings and glitches when reinstating them. (342 reviews)
- Users find the **lack of manual data entry options** frustrating, impacting call attribution and report accuracy. (249 reviews)
- Users experience **call issues** such as auto-joining and reporting problems, complicating their overall interaction with Fathom. (213 reviews)
- Users express frustration with **recording limitations** , as meetings often record automatically, complicating their ability to manage data. (212 reviews)
- Users report **AI inaccuracy** with Fathom, noting frequent misinterpretations of spoken communication and insufficient sales-specific features. (195 reviews)
- Joining Issues (195 reviews)
- Poor Summarization (162 reviews)
- Inaccurate Summarization (147 reviews)
- Note-Taking Issues (144 reviews)

## Fathom Reviews
  ### 1. Intuitive, Accurate Meeting Summaries That Make Every Conversation Easier

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mary Jo M. | President and CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 29, 2026

**What do you like best about Fathom?**

The Summaries provided from Fathom have been so useful. I am a new Executive Director at a non-profit, and am having a lot of meetings with Board members and vendors. I can really focus on them and our conversation, while Fathom takes notes, produces summaries and creates action items. It's made my transition into the organization so much easier!

It is very intuitive, and its been easy to use. I integrates into our Google Workspace and helps me start the meeting on time and get Fathom into the session immediately.

**What do you dislike about Fathom?**

I have not encountered any issues. The AI has been very smart and accurate, and I'm happy with its overall performance!

**What problems is Fathom solving and how is that benefiting you?**

I love being able to focus on people during my meetings, and not be distracted in taking notes. It saves me time in producing minutes with action items that I barely have to edit, and can share easily with participants.

  ### 2. AI-Powered Notes That Make Client Calls Effortless and Organized

**Rating:** 5.0/5.0 stars

**Reviewed by:** Genesis P. | Client Success Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 28, 2026

**What do you like best about Fathom?**

I absolutely love this note taker and all the features it has. The AI mode has been incredibly helpful for me, especially during client calls. If I ever forget something that was mentioned, I can simply go back and ask the AI instead of having to search through pages of notes or rewatch the entire call. It gives me the information right away, which saves me so much time.

Another feature I love is the action items summary at the end of each call. It helps me stay organized, keep myself on track, and make sure nothing falls through the cracks.

The follow-up email templates are also amazing. They make it so much easier and faster to send professional recap emails to clients after meetings.

Overall, this tool has made my workflow so much more efficient, organized, and stress-free. Highly recommend it.

**What do you dislike about Fathom?**

nothing, honestly. It's super easy to use.

**What problems is Fathom solving and how is that benefiting you?**

It’s efficient, and the fact that it integrates with Google Meet or Zoom is amazing. It automatically joins all my calls without me having to add it to the meeting.

  ### 3. Simple, effective meeting notes with excellent HubSpot integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Piers W. | Sales Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 28, 2026

**What do you like best about Fathom?**

Fathom is very easy to use and has quickly become a valuable tool in my workflow. The note-taking is efficient and accurate, helping me capture key points from meetings without distraction. The integration with other platforms, such as HubSpot, is also very useful and makes it much easier to keep records and follow-up actions organised. Overall, it is a simple, effective, and well-integrated solution.

**What do you dislike about Fathom?**

I have not found any obvious downsides so far. Overall, it is a simple, effective, and well-integrated solution.

**What problems is Fathom solving and how is that benefiting you?**

Fathom helps solve the problem of capturing accurate meeting notes while still being able to stay fully engaged in the conversation. It reduces the need for manual note-taking and makes it much easier to review key points, decisions, and follow-up actions afterwards.

The HubSpot integration is particularly useful, as it helps keep meeting records and customer updates organised in the right place without duplicating effort. Overall, it saves time, improves follow-up, and helps ensure important details are not missed.

  ### 4. Flawless workflow fit with fast, accurate transcripts and smart AI summaries

**Rating:** 5.0/5.0 stars

**Reviewed by:** Baudouin M. | Dirigeant et fondateur, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 27, 2026

**What do you like best about Fathom?**

Fathom integrates flawlessly with my workflow. While my non-digital clients just see a standard Zoom or Google Meet call, Fathom works quietly in the background.

The interface is clean and distraction-free. Fathom’s UI makes it effortless to organize call playlists and locate transcripts without a steep learning curve.

Performance is rock-solid. The transcription accuracy, even when dealing with technical jargon is great. The software loads instantly, and the call processing takes few minutes, meaning I never delay my client follow-ups.

Hence the ROI is clear and immediate. In a low-margin, high-stakes service industry, time is money. Fathom saves me hours of manual data entry per week.

The AI intelligence is impressive, even in the free plan. The standard summaries are great, but the custom templates will allow me to structure summaries exactly how my white-label partners expect them. Furthermore, the 'Ask Fathom' feature acts like a smart assistant; I can ask it to extract specific sentences discussed weeks ago without re-watching hours of video.

Finaly when I deliver a new digital solution, onboarding non-digital users can be a major challenge. With Fathom, I can easily share targeted video clips of our calls to provide exact, contextual help. This visual, step-by-step guidance allows my clients to easily understand the digital tool, overcome tech anxiety, and get off to a much smoother, confident start.

**What do you dislike about Fathom?**

If I had to nitpick, the UI colors can feel a bit too flashy or high-contrast when using the dark theme. However, this is a minor subjective critique. The platform's overall layout is so simple, intuitive, and clean that the color palette never gets in the way of usability or stops me from getting my work done.

**What problems is Fathom solving and how is that benefiting you?**

Fathom solves two problems: information loss during technical handovers and digital friction for my less-tech-savvy SME clients.

Instead of overwhelming traditional small business clients with complex written manuals, I can instantly share bite-sized, contextual video clips from our actual calls. This visual, step-by-step guidance removes their tech anxiety and helps them adopt new digital tools much faster.

For my business, it eliminates manual reporting by automatically structuring technical notes into clean summaries I can immediately share, saving me hours of admin work weekly.

  ### 5. Takes the Pressure Off Meetings with Clear Summaries, Transcripts, and Action Items

**Rating:** 4.5/5.0 stars

**Reviewed by:** Asad A. | Manager CRM, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 26, 2026

**What do you like best about Fathom?**

I really appreciate the free tier and I like the app a lot. What I like most about Fathom is how much pressure it takes off during meetings—I can stay focused on the conversation without worrying about taking notes. The summaries afterward are also easy to refer back to later. I do refer to the transcripts a whole lot and the ability to revisit the meeting is great. 

I’ve also found the action items section especially useful. It makes it much easier to understand who discussed what, who mentioned which point, and what the key takeaways from the meeting were. The features for auto record and auto share the auto meeting with options for internal and external is great for control. I do tend to pause recording as per requirements in the meeting and the access is quite straight forward. so kudos to the design team. The interface is intuitive and straightforward, even for someone using it for the first time.

One thing I’d love to see in the future is an option for offline recording capture as well. That would really be the icing on the cake. Rest be assured I love using the product.

**What do you dislike about Fathom?**

One downside is that there’s no offline recording option. Competing products do offer this, but their pricing and available options are a problem. Phone-based apps also include this feature. Can Fathom be used to transcribe a meeting that was captured on a phone?

**What problems is Fathom solving and how is that benefiting you?**

I have to capture the salient points from my meetings and reflect them in different ways for the clients to review. This app is a lifesaver and makes my role so much easier to do. The transcripts and feedback also are available right after the meeting, enabling me to migrate my info to the various ways the clients wishes to view them

  ### 6. Ask Fathom Is a Game-Changer for Searchable Meetings, Summaries, and Reporting

**Rating:** 5.0/5.0 stars

**Reviewed by:** Justin C. | Customer Support Team Lead, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 25, 2026

**What do you like best about Fathom?**

Ask Fathom has been a genuine game changer for me.

I lead multiple teams and have several meetings each day, so it can be difficult to remember every action point, decision, or broader discussion, especially when it comes to strategic planning. Ask Fathom gives me one central place where I can quickly search across my meetings and find what was discussed, instead of relying on my memory or digging through notes.

One of the most valuable use cases for me is being able to ask Fathom for all the key topic points from my meetings over the last week. This is incredibly useful when I need to report updates to upper management, prepare for follow-up conversations, or make sure important actions do not get missed.

The meeting summaries are also very helpful. Being able to send a clear summary to attendees, including action points, saves time and keeps everyone aligned after the meeting. It reduces the need for manual follow-up notes and helps make sure there is a shared understanding of what was agreed.

The desktop UI is excellent as well. I like that it opens just before a meeting, shows my upcoming meetings, and gives me quick access to previous meetings. I’m currently using Fathom with Microsoft Teams, and the integration has been seamless with no issues.

Another big benefit is how quickly the summary and recording are available after the meeting ends. That makes it easy to review the discussion while it is still fresh, share updates, and move straight into the next action.

Overall, Fathom has made my meeting workflow much easier, especially from a leadership and reporting perspective. It helps me stay organised, remember the important details, and spend less time manually pulling together meeting notes.

**What do you dislike about Fathom?**

The desktop UI for MS Windows is fixed and can’t be dragged around.

**What problems is Fathom solving and how is that benefiting you?**

athom solves the problem of important meeting actions and discussions being missed, forgotten, or not documented clearly after a meeting.

Before using Fathom, follow-up action items were not always easy to capture, share, or refer back to. This was especially challenging when moving between multiple meetings each day and leading different teams. Fathom helps by automatically capturing the key discussion points, action items, and decisions from each meeting, which makes it much easier to keep everyone aligned afterwards.

The biggest benefit for me is being able to consolidate high-level discussions across multiple meetings and use that information when reporting to ELT or upper management. Instead of manually going through notes or trying to remember what was discussed, I can quickly review summaries, ask Fathom for key topics, and turn that into clear updates.

It saves time, improves accountability, and gives me more confidence that important actions and strategic discussions are not being missed.

  ### 7. Fathom has helped to reduce my notetaking by so much.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Courtney B. | DCEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 18, 2026

**What do you like best about Fathom?**

The Ai notetaking features
It is a great listener and records the video.
It eliminates me needing to take notes, which I take a lot of typically
It is simple to use. I press a button and it records
I like that it keeps the recordings in the database and not on my laptop. Way less space to take up
I am using it more often

**What do you dislike about Fathom?**

Sometimes the Fathom icon to add it to the room does not appear, I have to manually add it, and sometimes it still won't appear. Sometimes it takes a while to appear in the waiting room. Maybe I am doing something wrong

Sometimes the notes aren't the most accurate. Like it doubled the price I was giving to my client... maybe that was a sign to raise my prices haha.

It can be a little overwhelming knowing with all the features and how to utilize them properly.

**What problems is Fathom solving and how is that benefiting you?**

I don't have to take notes (my handwriting ain't pretty ya'll)
It sends the notes to others, really helpful for meetings with potential and current clients

  ### 8. Indispensable Note-Taking Tool with Seamless Integration and Smart Summaries

**Rating:** 5.0/5.0 stars

**Reviewed by:** Paul M. | Clinical Hypnotherapist, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 02, 2025

**What do you like best about Fathom?**

As a Clinical Hypnotherapist working with very complex cases, excellent note-taking is a must for my practice to satisfy both local and European legal requirements. Generally speaking, Fathom is an excellent and easy-to-use note-taker. Once set up using the PC app, I was able to seamlessly integrate Fathom into my client journey workflow using both Zoom and Google Meet.

The ease of accessing the summary, full transcript, and recorded video is brilliantly implemented. The automatically generated Action Items are extremely helpful; having the option to copy these items and create an AI-generated follow-up email is a fantastic time-saver.

The summary itself is excellent, broken down into four clear areas: Meeting Purpose, Key Takeaways, Topics, and Next Steps. These Next Steps are also smartly allocated to the person responsible for each one. Finally, it provides a list of your questions—clicking on one plays the video at that exact moment, which is incredibly useful for review.

I have had to contact Customer support on one occasion and I found them both helpful and very knowledgeable on the issue that I was experiencing. They resolved the issue in a timely manner.

I use Fathom everyday as I work fully online and it is an indispensable tool for my practice.

**What do you dislike about Fathom?**

While the AI is generally impressive, being based in Europe means I work with clients who often have strong Irish, Northern Irish, or Scottish accents. Fathom occasionally struggles to transcribe these accurately compared to standard American or English accents.

I have also noticed that if people talk over one another, the system sometimes misses a speaker or attributes the text to the wrong person. Additionally, the formatting of the text exports can be a bit messy and requires some manual tidying up. Finally, while the free version is useful, I do feel the limits on it could be increased slightly to offer more value before upgrading.

**What problems is Fathom solving and how is that benefiting you?**

The primary problem Fathom solves is the conflict between needing detailed legal documentation and needing to be fully present for my clients. In complex hypnotherapy cases, I cannot afford to be distracted by taking notes manually.

Fathom allows me to focus 100% on the client, knowing that every detail is being captured accurately for my records. It solves the administrative burden of compliance by automatically generating transcripts and summaries that meet my legal requirements in Europe. The ability to click a question in the log and immediately watch that part of the video is also invaluable for reviewing client cues I might have missed in the moment.

  ### 9. Lightning-Fast Meeting Joins with Easy Sharing and Smart AI Timestamps

**Rating:** 5.0/5.0 stars

**Reviewed by:** Amr E. | Senior events manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 19, 2026

**What do you like best about Fathom?**

The app joins meetings so fast, and it’s very easy to use, so you don’t need to be an expert. If you ever get lost, you can just copy the link, click “add link here,” and paste it to join. Once the meeting ends, it’s really easy to view everything on one page and share it. You can also use the AI chatbot to ask any question, get a copy of the transcript, and jump straight to the exact moment you’re asking about. If you ask something and the AI answers it, it even shows timestamps. Oh God, this is amazing.

**What do you dislike about Fathom?**

The pricing isn’t easy to find. It’s been free for so long that I’m not sure how they’re making money. I’m worried that one day they’ll lock me out and suddenly charge $25. It feels a bit too good to be true in this day and age.

**What problems is Fathom solving and how is that benefiting you?**

I’ve stopped taking meeting notes and started focusing on the meeting itself. I no longer have to sit down days later and try to recall what the client said. Now I get project updates instantly, and I can search what was said on a call even a month later.

  ### 10. Simplifies Meetings, Frustrated by SSO

**Rating:** 4.5/5.0 stars

**Reviewed by:** Daniel C. | Brand Consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 28, 2024

**What do you like best about Fathom?**

I find Fathom invaluable for recording meetings with our clients as well as internal meetings. Each Fathom recording acts as a source of truth for what was said during a meeting, eliminating inefficiencies that commonly arose afterwards. It's a simple way to check every question that comes up in the aftermath, like wondering what someone said about a project or confirming a timeline. I particularly appreciate how easy the initial setup was; the UX is intuitive and I never had to formally train anyone.

**What do you dislike about Fathom?**

Constantly having to login through SSO is instantly and repeatedly annoying. Fathom is the only one that requires us to log in as much as it does. Every time another app asks for a fresh login, we have had to log in to Fathom 20x or more.

**What problems is Fathom solving and how is that benefiting you?**

I use Fathom as a source of truth for meetings, eliminating inefficiencies and providing a simple way to verify details without relying on human memory.


## Fathom Discussions
  - [How do I show it is recording during live Zooms?](https://www.g2.com/discussions/how-do-i-show-it-is-recording-during-live-zooms) - 9 comments, 1 upvote

- [View Fathom pricing details and edition comparison](https://www.g2.com/products/fathom-video/reviews/fathom-review-7477517?section=pricing&secure%5Bexpires_at%5D=2026-05-29+18%3A53%3A57+-0500&secure%5Bsession_id%5D=7d8de471-f0c4-43ee-913b-010469fb2b7d&secure%5Btoken%5D=05e05debebfd1697c2df7100bead2822827780a603135d538313a3c928d701ea&format=llm_user)
## Fathom Integrations
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## Fathom Features
**Call Analytics**
- Call Recording
- Machine Learning
- Call Analysis

**Customization**
- Annotations

**Voice**
- Dictation
- Accuracy

**Agentic AI - Sales Coaching**
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Decision Making

**Agentic AI - Note-Taking Software**
- Autonomous Task Execution

**Action Item Detection - AI Note-taking Software**
- Action Item extraction
- Summary Generation

**Training**
- Video Record

**Organization**
- Data Entry
- Integrations / APIs

**Artificial Intelligence - Conversation Intelligence**
- Speech-to-Text
- Sentiment Analysis

**Organization**
- Playlists
- Deep Search
- Permissions

**Transcription**
- Speaker Identification
- Timecode Management

**Meeting Automation - AI Meeting Assistants**
- Automated Note-Taking
- Voice Recognition
- Action Item Tracking

**Automatic Transcription - AI Note-taking Software**
- Speech-to-text Transcription

**Feedback**
- Review

**Performance Analysis**
- Coaching 

**Editing**
- Collaboration

**Agentic AI - Video CMS**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Generative AI**
- AI Text Summarization

**Meeting Insights - AI Meeting Assistants**
- Smart Summaries

**Collaboration & Sharing - AI Note-taking Software**
- Team-based Access

**Integration**
- Data Security
- Integrates With Existing Applications

**Generative AI**
- AI Text Summarization

**Agentic AI - Conversation Intelligence**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Language & Accent Support - AI Note-taking Software**
- Multi-Language and Accent Support

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Transcription**
- Autonomous Task Execution
- Cross-system Integration
- Decision Making

**Agentic AI - AI Meeting Assistants**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Decision Making

**Multi-Platform Integration - AI Note-taking Software**
- Integrations

**Agentic AI - AI Sales Assistant**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction

**Privacy & Security Controls - AI Note-taking Software**
- Access Control

**Meeting Capture & Retention - AI Meeting Assistants**
- Bot Presence
- Meeting Moments Management
- Audio or Video Recording

**Searchable Note Archives - AI Note-taking Software**
- Semantic Search

**Speaker Identification - AI Note-taking Software**
- Speaker Recognition

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