# Fathom Reviews
**Vendor:** Fathom  
**Category:** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 6,763
## About Fathom
Fathom is the #1-rated AI meeting partner that captures what matters and turns every conversation into clear, actionable outcomes. It surfaces decisions, makes every meeting searchable, and syncs insights directly into CRM and productivity tools – eliminating manual work. Named to G2’s 2026 Best Software Awards Top 100, and recognized by HubSpot as its 2025 Most Used App of the Year, Fathom is trusted by hundreds of thousands of companies worldwide to help individuals stay focused, teams stay aligned, and organizations move faster.



## Fathom Pros & Cons
**What users like:**

- Users value **Fathom AI's ability to summarize and organize notes** , enhancing focus and productivity in meetings. (1502 reviews)
- Users praise Fathom's **exceptional accuracy** in transcribing and summarizing meetings, enhancing efficiency and clarity. (1444 reviews)
- Users value Fathom for its **excellent note-taking capabilities** , enhancing productivity and organization during meetings. (1365 reviews)
- Users love the **ease of use** of Fathom, appreciating its straightforward UI and straightforward setup process. (1361 reviews)
- Users value Fathom for its **efficient note-taking capabilities** , allowing for more focused and productive meetings. (1115 reviews)
- Users appreciate Fathom's **intuitive note-taking and seamless integration** , enhancing productivity and simplifying meeting summaries. (1102 reviews)
- Action Items (1002 reviews)
- Time-saving (994 reviews)
- Meetings (833 reviews)
- Meeting Summaries (689 reviews)

**What users dislike:**

- Users find it challenging that Fathom's **presence as a meeting participant** complicates meeting management and reporting accuracy. (415 reviews)
- Users experience **recording issues** with Fathom, especially regarding unintentional recordings and glitchy reinstatement during meetings. (342 reviews)
- Users are frustrated with **missing features** like manual call attribution and better transcript visibility on Fathom. (249 reviews)
- Users often face **call issues** like auto-joining and inadequate transcript visibility, complicating their overall experience with Fathom. (213 reviews)
- Users experience **recording limitations** that can cause frustration, making it difficult to manage meetings efficiently. (212 reviews)
- Users report **AI inaccuracy** with Fathom, noting frequent misinterpretations of spoken communication and insufficient sales-specific features. (195 reviews)
- Joining Issues (195 reviews)
- Poor Summarization (162 reviews)
- Inaccurate Summarization (147 reviews)
- Note-Taking Issues (144 reviews)

## Fathom Reviews
  ### 1. Simplifies Meetings, Frustrated by SSO

**Rating:** 4.5/5.0 stars

**Reviewed by:** Daniel C. | Brand Consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 28, 2024

**What do you like best about Fathom?**

I find Fathom invaluable for recording meetings with our clients as well as internal meetings. Each Fathom recording acts as a source of truth for what was said during a meeting, eliminating inefficiencies that commonly arose afterwards. It's a simple way to check every question that comes up in the aftermath, like wondering what someone said about a project or confirming a timeline. I particularly appreciate how easy the initial setup was; the UX is intuitive and I never had to formally train anyone.

**What do you dislike about Fathom?**

Constantly having to login through SSO is instantly and repeatedly annoying. Fathom is the only one that requires us to log in as much as it does. Every time another app asks for a fresh login, we have had to log in to Fathom 20x or more.

**What problems is Fathom solving and how is that benefiting you?**

I use Fathom as a source of truth for meetings, eliminating inefficiencies and providing a simple way to verify details without relying on human memory.

  ### 2. Accessible Meeting Notes with Action Items and an Easy-to-Use Interface

**Rating:** 5.0/5.0 stars

**Reviewed by:** Teddy C. | External Consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 27, 2026

**What do you like best about Fathom?**

What I really like about Fathom is how accessible it is in terms of having it join a variety of meetings to take notes, both comprehensive and summarized. I use it primarily for Google Meets, and it has been great in keeping track of all of my meetings, determining key talking points from those meetings and provide action items as well.

Moreover, the interface is easy to use, you only need to click it to join your meeting. On another note, its performance is really great, as it keeps track of how much time someone is speaking. Pricing of Fathom is also attainable, though the free version is honestly already great in my opinion. They also have great customer support which will help you resolve any issues you may have when using the platform.

**What do you dislike about Fathom?**

Honestly, I don't see anything that I dislike about Fathom, as I have been using it without hiccups at all.

**What problems is Fathom solving and how is that benefiting you?**

As someone who does a lot of corporate meetings, Fathom helps me to keep track of all of the insights and discussions mentioned during those meetings. This is especially relevant when I have team meetings, where there will be a variety of viewpoints from team members, and traditional note takers will have a hard time doing it.

By using Fathom, I keep my meeting notes organized, and I can easily share the meeting for archival purposes for my team members in case they need a copy of what happened.

  ### 3. A tool that makes client calls actually actionable

**Rating:** 5.0/5.0 stars

**Reviewed by:** Luisa G. | Lifecycle Marketing Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 27, 2026

**What do you like best about Fathom?**

What I like most about Fathom is how it turns client calls into structured, actionable summaries. As a lifecycle manager, it helps me keep track of feedback, priorities, and next steps without missing anything, which makes a big difference when managing multiple campaigns. I also like the integration with Slack, which makes collaboration way easier and seamless.

Also, the UI is super clean and easy to navigate, so it never feels like extra work to use itit just fits into my process. I also like how seamlessly it integrates with my meetings without needing a complicated setup.

Performance-wise, it’s been really reliable. The summaries come through quickly and are actually useful, not just generic notes. The AI does a great job pulling out key points, action items, and important context, which makes it way easier for me to manage follow-ups and keep campaigns aligned with what clients are asking for.

In terms of ROI, it’s a no-brainer for me. It saves me so much time on note-taking and helps me stay organized across multiple clients, which directly impacts how efficiently I can execute and communicate.
I didn’t need much support to get started because onboarding was pretty straightforward, but everything feels intuitive enough that you can just jump in and start using it right away.

**What do you dislike about Fathom?**

Sometimes the summaries can miss a bit of nuance, especially in more detailed client conversations, so I still find myself double-checking certain points. It’s not a dealbreaker, but something to be aware of. And sometimes I have to manually enter the notetaker, but its not issue really.

**What problems is Fathom solving and how is that benefiting you?**

It helps solve the challenge of keeping track of multiple client conversations and turning them into actionable next steps. Instead of digging through notes or trying to remember details, I have everything structured and easy to reference, which makes managing campaigns and aligning with clients way more efficient. I also like the fact that it records the meeting and has the transcript that directly takes you to that part of the video. Its pure gold.

  ### 4. Unparalleled Note taker & Action Item Creation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Collin A. | IT Systems Coordinator, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 30, 2026

**What do you like best about Fathom?**

It’s extremely perceptive when it comes to action items.

**What do you dislike about Fathom?**

The UI layout is a bit weird for me. I also don't always receive a notification for a meeting that's about to begin, whether the app/extension is open or not.

**What problems is Fathom solving and how is that benefiting you?**

Our internal meetings can sometimes feel disorganized and scattered across too many topics. Fathom has helped keep me and our team on track by capturing clear action items in a digestible format, so I can put the pen and paper down and not worry about forgetting something we discussed.

It’s also been incredibly helpful when working with vendors. They may quote different pricing on a call than what shows up on the invoice, or say they’ll complete something and then never do. Fathom has consistently picked up on those situations accurately, and it’s been a real aid when we need to point out that we didn’t drop the ball.

  ### 5. Fathom Saves Hours with Excellent Task Summaries and Comprehensive Meeting Reports

**Rating:** 5.0/5.0 stars

**Reviewed by:** Carl M. | President, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 24, 2026

**What do you like best about Fathom?**

Fathom saves me several hours a week and allows me to go back and review the meeting for any questions. The way it outlines the tasks and who should perform the task is excellent. My clients are amazed when they get the comprehensive report at the end of each meeting. I keep each report in the client file and review the takeaways each time prior to the next meeting.

**What do you dislike about Fathom?**

The only thing that I can think of is sometimes it will misinterpret a word or two if it is not common or with thick accents. Otherwise, I love everything about Fathom.

**What problems is Fathom solving and how is that benefiting you?**

Fathom helps make the meetings more impactful in many ways. Action items are called out for each person that attends, and the next step help lead to the next meeting. I interact with 10-15 clients a day and you can sometimes get them confused. If I read through the Key takeaways real quickly, it helps me keep the client information straight. Super helpful.

  ### 6. Fathom Makes Meeting Summaries Effortless and Boosts Team Productivity

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ana Luisa Y. | VP de Operaciones, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 23, 2026

**What do you like best about Fathom?**

Fathom has been an extremely valuable tool for our team. It simplifies how we capture and revisit meetings by automatically producing accurate summaries, key takeaways, and action items. This has noticeably boosted our productivity and helps ensure that nothing important gets overlooked. The integration with video conferencing platforms is seamless, and the interface is intuitive and easy to use. Overall, it’s a dependable solution that saves time and strengthens collaboration across the team.

**What do you dislike about Fathom?**

So far, nothing to complain about at all. We’re very happy we moved to Fathom.

**What problems is Fathom solving and how is that benefiting you?**

I like how it turns conversations into useful, actionable information, with no more information loss. Fathom automatically generates summaries, key points, and action items, which helps reduce errors and misunderstandings.

It also solves the inefficiency of reviewing meetings. Rather than rewatching an entire recording, our team can jump straight to the key moments or read a summary in seconds, which saves a significant amount of time.

  ### 7. Crisp AI Notes and Helpful Zoom Integration That Save Tons of Time

**Rating:** 4.0/5.0 stars

**Reviewed by:** Siddharth D. | Enterprise Architect, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 17, 2026

**What do you like best about Fathom?**

The AI-generated notes are crisp and clear. The UI’s video-with-transcript feature and the summary templates are both very helpful. The ability to highlight important sections during a meeting also improves the overall experience. Integration with Zoom makes it easier to keep track of all meetings. Overall, the time saved with this application is immense compared to manual note-taking.

**What do you dislike about Fathom?**

The pricing is high for a regular user. the overall performance of the desktop app lags a bit and is sluggish at times. Once a meeting ended but the desktop app kept recording till the next morning. Had to close it manually. Unable to change passwords and username. if my company email is closed, i am unable to take away my notes for future use.

**What problems is Fathom solving and how is that benefiting you?**

It helps me records and transcript meetings which are hosted by others. It should not be limited to zoom or teams meeting. it should also record desktop audio for normal note taking and store those notes to apps like notion or local repository for easy access. everything to server can sometimes lead to not using the product

  ### 8. Indispensable Note-Taking Tool with Seamless Integration and Smart Summaries

**Rating:** 5.0/5.0 stars

**Reviewed by:** Paul M. | Clinical Hypnotherapist, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 02, 2025

**What do you like best about Fathom?**

As a Clinical Hypnotherapist working with very complex cases, excellent note-taking is a must for my practice to satisfy both local and European legal requirements. Generally speaking, Fathom is an excellent and easy-to-use note-taker. Once set up using the PC app, I was able to seamlessly integrate Fathom into my client journey workflow using both Zoom and Google Meet.

The ease of accessing the summary, full transcript, and recorded video is brilliantly implemented. The automatically generated Action Items are extremely helpful; having the option to copy these items and create an AI-generated follow-up email is a fantastic time-saver.

The summary itself is excellent, broken down into four clear areas: Meeting Purpose, Key Takeaways, Topics, and Next Steps. These Next Steps are also smartly allocated to the person responsible for each one. Finally, it provides a list of your questions—clicking on one plays the video at that exact moment, which is incredibly useful for review.

I have had to contact Customer support on one occasion and I found them both helpful and very knowledgeable on the issue that I was experiencing. They resolved the issue in a timely manner.

I use Fathom everyday as I work fully online and it is an indispensable tool for my practice.

**What do you dislike about Fathom?**

While the AI is generally impressive, being based in Europe means I work with clients who often have strong Irish, Northern Irish, or Scottish accents. Fathom occasionally struggles to transcribe these accurately compared to standard American or English accents.

I have also noticed that if people talk over one another, the system sometimes misses a speaker or attributes the text to the wrong person. Additionally, the formatting of the text exports can be a bit messy and requires some manual tidying up. Finally, while the free version is useful, I do feel the limits on it could be increased slightly to offer more value before upgrading.

**What problems is Fathom solving and how is that benefiting you?**

The primary problem Fathom solves is the conflict between needing detailed legal documentation and needing to be fully present for my clients. In complex hypnotherapy cases, I cannot afford to be distracted by taking notes manually.

Fathom allows me to focus 100% on the client, knowing that every detail is being captured accurately for my records. It solves the administrative burden of compliance by automatically generating transcripts and summaries that meet my legal requirements in Europe. The ability to click a question in the log and immediately watch that part of the video is also invaluable for reviewing client cues I might have missed in the moment.

  ### 9. Using Fathom has definitely changed my life!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Yuval D. | Full Stack Developer, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 09, 2026

**What do you like best about Fathom?**

Fathom has completely transformed how I handle meetings. The AI summaries are incredibly accurate, and I love that I can stay fully present in the conversation without worrying about missing a detail. It’s seamless, fast, and the integration with my calendar is perfect. Highly recommended for any professional

**What do you dislike about Fathom?**

The only downside is the desktop banner that appears at the start of every meeting. It feels a bit intrusive and clunky on the screen, and I wish there was a simpler way to minimize it or hide it permanently without it popping up every time.

**What problems is Fathom solving and how is that benefiting you?**

Fathom solves the major problem of meeting fatigue and split focus. Instead of struggling to take notes while staying engaged, I can be 100% present in the conversation.

The biggest benefit is the time saved on post-meeting admin; the AI summaries and action items are incredibly accurate, allowing me to share recaps instantly. It has turned my meetings from stressful documentation sessions into productive, focused discussions.

  ### 10. Fathom Turns Every Meeting Into Clear Action and Follow-Through

**Rating:** 5.0/5.0 stars

**Reviewed by:** Roca W. | Founder of Well & Good Myrtle Beach , Small-Business (50 or fewer emp.)

**Reviewed Date:** April 08, 2026

**What do you like best about Fathom?**

The ability to stay fully present in the conversation while Fathom captures accurate notes, summaries, and action items in the background. It removes the need to split attention between listening and documenting, and the post-meeting summaries make follow-ups and workflow execution immediate and structured.

**What do you dislike about Fathom?**

Occasionally the summaries need light editing for nuance or context, especially in more complex or fast-moving conversations. It captures the structure well, but I’ll sometimes refine wording to better match intent or tone. That said, it still removes the majority of the manual work and significantly improves post-meeting clarity.

**What problems is Fathom solving and how is that benefiting you?**

Fathom solves the problem of losing key details, action items, and decisions during meetings. Instead of relying on manual notes or memory, it captures everything in real time and turns it into clear, structured summaries.

For me, that translates directly into better execution. I can move from conversation to action faster, keep workflows organized, and ensure nothing slips through the cracks. It has improved how I manage operations, follow up with partners, and maintain consistency across a high volume of meetings without adding extra admin work.


## Fathom Discussions
  - [How do I show it is recording during live Zooms?](https://www.g2.com/discussions/how-do-i-show-it-is-recording-during-live-zooms) - 9 comments, 1 upvote

- [View Fathom pricing details and edition comparison](https://www.g2.com/products/fathom-video/reviews/fathom-review-12735326?section=pricing&secure%5Bexpires_at%5D=2026-05-01+22%3A37%3A01+-0500&secure%5Bsession_id%5D=4d00147f-3f53-469b-ace2-4dbf0d1a704c&secure%5Btoken%5D=3c477f795fe2e427b420bb965945f10d36e4335dda1913f95160a84bf98f9df9&format=llm_user)
## Fathom Integrations
  - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)
  - [Airtable](https://www.g2.com/products/airtable/reviews)
  - [Apple iOS](https://www.g2.com/products/apple-ios/reviews)
  - [Asana](https://www.g2.com/products/asana/reviews)
  - [Brave](https://www.g2.com/products/brave/reviews)
  - [Calendar](https://www.g2.com/products/calendar/reviews)
  - [Calendly](https://www.g2.com/products/calendly/reviews)
  - [Calendly for G Suite](https://www.g2.com/products/calendly-for-g-suite/reviews)
  - [ChatGPT](https://www.g2.com/products/chatgpt/reviews)
  - [Chrome Enterprise](https://www.g2.com/products/chrome-enterprise/reviews)
  - [Chrome OS](https://www.g2.com/products/chrome-os/reviews)
  - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews)
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  - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)
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## Fathom Features
**Call Analytics**
- Call Recording
- Machine Learning
- Call Analysis

**Customization**
- Annotations

**Voice**
- Dictation
- Accuracy

**Agentic AI - Sales Coaching**
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Decision Making

**Agentic AI - Note-Taking Software**
- Autonomous Task Execution

**Action Item Detection - AI Note-taking Software**
- Action Item extraction
- Summary Generation

**Training**
- Video Record

**Organization**
- Data Entry
- Integrations / APIs

**Artificial Intelligence - Conversation Intelligence**
- Speech-to-Text
- Sentiment Analysis

**Organization**
- Playlists
- Deep Search
- Permissions

**Transcription**
- Speaker Identification
- Timecode Management

**Meeting Automation - AI Meeting Assistants**
- Automated Note-Taking
- Voice Recognition
- Action Item Tracking

**Automatic Transcription - AI Note-taking Software**
- Speech-to-text Transcription

**Feedback**
- Review

**Performance Analysis**
- Coaching 

**Editing**
- Collaboration

**Agentic AI - Video CMS**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Generative AI**
- AI Text Summarization

**Meeting Insights - AI Meeting Assistants**
- Smart Summaries

**Collaboration & Sharing - AI Note-taking Software**
- Team-based Access

**Integration**
- Data Security
- Integrates With Existing Applications

**Generative AI**
- AI Text Summarization

**Agentic AI - Conversation Intelligence**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Language & Accent Support - AI Note-taking Software**
- Multi-Language and Accent Support

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Transcription**
- Autonomous Task Execution
- Cross-system Integration
- Decision Making

**Agentic AI - AI Meeting Assistants**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Decision Making

**Multi-Platform Integration - AI Note-taking Software**
- Integrations

**Agentic AI - AI Sales Assistant**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction

**Privacy & Security Controls - AI Note-taking Software**
- Access Control

**Meeting Capture & Retention - AI Meeting Assistants**
- Bot Presence
- Meeting Moments Management
- Audio or Video Recording

**Searchable Note Archives - AI Note-taking Software**
- Semantic Search

**Speaker Identification - AI Note-taking Software**
- Speaker Recognition

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