G2

Liz G.

Senior Attorney

Small-Business (50 or fewer emp.)

11/10/2020

"Efficient, concise, and user-friendly case management"

5/5

What do you like best about FastVisa?

I really like how easy it is to document directly to a case. Creating comments and uploading documents is straightforward, and I love the drag-and-drop feature. The interface is user-friendly and well organized.

The client portal has saved us a lot of time (and money, since we no longer have to mail hard copies). Clients can access copies of their packets there, along with correspondence, which makes the whole process much smoother. I also appreciate the ability to customize several aspects as needed—for example, turning on email notifications when comments are added to my assigned cases, and setting alerts for when priority dates are current or when EADs/passports are expiring.

The Pulse feature has helped us in a pinch when questions come up about file history and versions, and I rely on Tasks to keep me on top of deadlines. Overall, I like the simplicity of the system while still having enough customization to find what works best for both staff and clients.

The loading speed has improved significantly. I also believe we pay a fair price for the service. Customer support is great—quick and responsive—and I’m looking forward to the use of AI. The integration with Stripe works well, and I don't recall a time when I've had issues with it. Review collected by and hosted on G2.com.

What do you dislike about FastVisa?

I dislike that some information from the profile does not auto-populate on the forms especially when a new edition comes out. It can lead to errors across multiple forms. There have been a couple of times where I am logged out of FV during standard work day so some of the edits that I have done on forms or comments that I thought would be added to the case did not post. There have also been times when I try to upload a document and the error message disappears before I see it because I move to another tab or screen. I believe that the task has been completed but then later on realize that the document wasn't uploaded which has caused some delays. Review collected by and hosted on G2.com.

Recommendations to others considering FastVisa:

I think the quality of support is an important factor to evaluate when considering which case management software to use, and FastVisa has a support team that responds quickly to issues even if it's just to confirm that it's added to their to do list. It was fairly easy to learn how to use it, and they are working on ways to improve the service. Review collected by and hosted on G2.com.

What problems is FastVisa solving and how is that benefiting you?

FV has helped us obtain and analyze our cases and data better with all the reporting features. This has saved us time when our grant reports are due. The Tasks and Notification feature have also helped us better track our cases and stay on top of deadlines. Review collected by and hosted on G2.com.