The diversity of user types and help desk activities created significant challenges in maintaining strong and consistent identity verification across our workforce. Now the verification steps are built directly into the workflow, so agent follow a structured and repeatable process every time. everything is properly logged and traceable, which is important for both security and compliance. The alerting signal are very useful in practice Review collected by and hosted on G2.com.

The user interface feels a bit outdated in some areas. it doesn't affect functionality, but there's definitely room for improvement in terms of modern look and usability. Review collected by and hosted on G2.com.