G2

Dan B.

Vice President of Real Estate & Construction

Mid-Market (51-1000 emp.)

7/23/2025

"Facilio is a Great Partner"

4/5

What do you like best about Facilio?

The team members at Facilio are very attentive and answer questions quickly. They work to help understand any concerns, come up with potential solutions, review those with you and how they would or could work, and take action if agreed upon. Basant and William both have been fantastic during our 2 years with Facilio. Facilio is super easy to use especially when compared to what we used to use which was more of an IT ticketing system. Review collected by and hosted on G2.com.

What do you dislike about Facilio?

I would say the challenges that we've had with Facilio were more on the implementation period. We didn't have a lot of resources so getting all of the information for our first time FMS was challenging and timelines were not always met. Review collected by and hosted on G2.com.

What problems is Facilio solving and how is that benefiting you?

The main issue that we had was tracking not only vendors that we were using for the 140+ locations that we have but also tracking tickets, expenses to those tickets, frequency of incidents, as well as warranty claims associated with those. I wish I could say how much money this has saved us but I don't have a great benchmark to really compare apples to apples. I do know that the service level has gone up that our facilities team has been able to provide to our stores as well as the vendor communication and service levels. Review collected by and hosted on G2.com.