I like FaceUp because it provides anonymous reporting, making it comfortable for staff to share their thoughts without naming themselves. I appreciate how simple the tool is to use, which makes accessing different modules straightforward. The chat feature in the tool lets me respond quickly, and I find the basic dashboard easy to use with a great filter system. Review collected by and hosted on G2.com.
They should have an archived section for closed cases so they can be removed from the main dashboard instead of relying on the filter system to manage open cases. Also, integration with Microsoft Outlook would be helpful for setting reminders or case deadlines, as it would be beneficial to auto-integrate them into email or third-party software. Review collected by and hosted on G2.com.
Hello, thank you for your thoughtful feedback! We’re happy to hear FaceUp is building trust and making reporting easy for your team. We’ll make sure your suggestion about analytics visibility reaches our product team. 💙