--- title: eZCom Software EDI Reviews meta_title: 'eZCom Software EDI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 274 reviews by the users' company size, role or industry to find out how eZCom Software EDI works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 274 scale: '5' date_modified: '2026-07-09' parent_category: name: Data Integration Tools url: https://www.g2.com/categories/data-integration-tools --- # eZCom Software EDI Reviews **Vendor:** eZCom Software Inc. **Category:** [Electronic Data Interchange (EDI) Software](https://www.g2.com/categories/electronic-data-interchange-edi) **Average Rating:** 4.7/5.0 **Total Reviews:** 274 ## About eZCom Software EDI eZCom’s Lingo is a comprehensive, web-based Electronic Data Interchange (EDI) solution designed to assist suppliers and brands in efficiently processing retail orders across various fulfillment channels while adhering to retailer compliance requirements. This platform is tailored for businesses seeking to streamline their operations and enhance their order fulfillment processes, making it an essential tool for suppliers aiming to thrive in a competitive marketplace. The primary audience for Lingo includes suppliers, manufacturers, and brands that require a robust EDI solution to effectively manage their retail orders. The platform offers flexible usage options, functioning either as a standalone web application or integrating seamlessly with existing back-end systems such as ERP, accounting, warehouse management systems (WMS), and inventory management tools. This adaptability allows businesses to select the setup that best aligns with their operational needs, ensuring a smooth workflow without disrupting current processes. One of the key features of Lingo is its automation capabilities, particularly in generating labels and packing slips for direct-to-consumer orders. This functionality significantly reduces the time and effort associated with manual data entry. Additionally, Lingo establishes direct connections with major shipping providers and Amazon, streamlining the shipping process and eliminating the need for suppliers to navigate multiple portals. This integration is especially advantageous for Fulfilled by Merchant (FBM) suppliers, as it enhances efficiency through bulk automation of label creation for single-item orders. Lingo also emphasizes security and efficiency by enabling secure sharing of essential shipping details with third-party logistics (3PL) partners while protecting confidential financial information. The platform's document processing capabilities include file downloads for 850/PO and 810/Invoice, as well as uploads for 856/Advance Ship Notice and 810/Invoice generated externally. With features such as purchase order and invoice item reporting, batch processing of documents, and automatic invoice creation upon receiving the 856/ASN, Lingo provides users with a comprehensive suite of tools for effective data management and analysis. Furthermore, Lingo incorporates multi-level rules validation for outgoing documents, ensuring that all essential data required by trading partners is included before sending. This feature minimizes the risk of errors and enhances compliance with retailer requirements. With 15-pack methods available for creating the 856/ASN, Lingo offers flexibility and precision in shipment documentation, making it a valuable asset for suppliers looking to optimize their EDI processes and improve overall operational efficiency. ## eZCom Software EDI Pros & Cons **What users like:** - Users value the **exceptional customer support** of eZCom Software EDI, highlighting responsiveness and effective problem resolution. (77 reviews) - Users appreciate the **user-friendly interface** of eZCom Software EDI, facilitating smooth training and order processing. (45 reviews) - Users appreciate the **knowledgeable support** from eZCom Software EDI, ensuring quick resolutions and a smooth onboarding experience. (25 reviews) - Users appreciate the **ease of use and exceptional customer support** of eZCom Software EDI for seamless integration. (23 reviews) - Users appreciate the **quick response time** of eZCom Software EDI, valuing immediate support and assistance when needed. (21 reviews) - Users find eZCom Software EDI's **setup ease** exceptional, aided by responsive support and clear guidance throughout the process. (21 reviews) - Implementation Ease (12 reviews) - Efficiency (10 reviews) - Onboarding (10 reviews) - Features (9 reviews) **What users dislike:** - Users find the **interface design outdated** , suggesting a need for modernization and clearer documentation for usability. (8 reviews) - Users find eZCom Software EDI **not user-friendly** , facing challenges with locating POs and navigating the system effectively. (6 reviews) - Users find the **learning curve challenging** , especially for those new to EDI systems without prior experience. (5 reviews) - Users experience **poor customer support** due to long hold times and unhelpful employees, complicating issue resolution. (5 reviews) - Users often face **technical issues** and unclear processes in eZCom, complicating their ability to complete transactions effectively. (4 reviews) - Users note that the **costs can escalate quickly** with eZCom, especially for extensive inventory management and document transfers. (3 reviews) - Poor Documentation (3 reviews) - Users are frustrated with **resource limitations** , particularly around auto logout and handling multiple carton packing efficiently. (3 reviews) - Time Management (3 reviews) - Users find the **difficult implementation** of eZCom Software EDI frustrating, particularly with navigation and issue resolution. (2 reviews) ## eZCom Software EDI Reviews ### 1. Reliable EDI Solution with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Monica B. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2025 **What do you like best about eZCom Software EDI?** I like eZCom Software EDI for its ease of use and responsive customer support. It's straightforward to navigate, making it easy to manage EDI transactions. I appreciate that retailer onboarding and setup are generally smooth and that the application simplifies complex EDI requirements. The customer service team has been very knowledgeable, responsive, and helpful whenever questions or issues arise, which helps us resolve problems quickly and maintain uninterrupted communication with our customers. eZCom also automates document processing, reduces manual entry, improves accuracy, and provides better visibility into orders, shipments, and invoices. It's a very reliable solution that saves time, improves operational efficiency, and helps us meet our customers' EDI compliance requirements. **What do you dislike about eZCom Software EDI?** While eZCom works well overall, one customer requires additional manual processing and follow-up. It has to do with the mapping. More flexibility in transaction mapping and configuration options would help reduce the amount of time needed to manage exceptions. Overall, relatively minor concerns compared to the value the platform provides. **What problems is eZCom Software EDI solving and how is that benefiting you?** I use eZCom Software EDI to manage electronic document exchange, automate EDI documents, reduce manual entries, minimize errors, improve retailer compliance, and increase efficiency. It centralizes transactions, boosts visibility in orders and shipments, simplifies EDI requirements, and provides great customer support. **Official Response from Customer Service:** > Hello Monica, Thank you so very much for your 5 Star review. We're thrilled to hear that you've had a positive experience with our customer service and find our portal easy to use. We greatly value your business and partnership since 2006. Please don't hesitate to reach out to us whenever you need advice or help. Our US based Customer Service Team is available from 8:30am - 8PM ET M-F. Once more, thanks so much for your terrific review. ### 2. Effortless Order Processing and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle B. | Director of Sales and Operations HUMEX North America, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2024 **What do you like best about eZCom Software EDI?** I like eZCom Software EDI because it provides an easy-to-navigate platform that simplifies processing incoming orders, making it quick to do. It's user-friendly compared to other options, and I appreciate how easy everything is to use. I also really like that if there are problems, reaching a representative is quick and easy, and they always resolve issues quickly. The initial setup of the software was very easy too, which was a huge plus. **What do you dislike about eZCom Software EDI?** I do not have any dislikes currently **What problems is eZCom Software EDI solving and how is that benefiting you?** I use eZCom Software EDI to receive and process orders. It makes processing orders, submitting invoices, and recapping shipments easier. I like its user-friendly process and quick customer support, which helps resolve issues efficiently. **Official Response from Customer Service:** > We are thrilled to hear that you have had a positive experience with our customer service team. Providing excellent support is a top priority for us. ### 3. eZCom **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2025 **What do you like best about eZCom Software EDI?** The customer service! I'm impressed by how quickly my calls are answered and how much patience they show me. I'm relatively new to this software, and the more I use it, the more intuitive it becomes. There has only been one time when the representative and I couldn't find a solution to my problem. He quickly set up a Zoom call with another representative to resolve it. **What do you dislike about eZCom Software EDI?** My only suggestion would be a pop-up when unpacking. It would be helpful! I learned that if I unpack, then I'll lose the labels that I've already generated. If I have a new colleague working on printing labels, it would be great for eZCom to be my backup in warning the user not to unpack, or else they'll lose their already generated labels, which could have already been printed. **What problems is eZCom Software EDI solving and how is that benefiting you?** Ease of ASN and invoice transmission. Printing labels for our clients to identify the product shipped and received. **Official Response from Customer Service:** > We're glad to hear that eZCom Software EDI is helping to streamline your ASN and invoice transmission, as well as simplifying the process of printing labels for your clients. We're committed to providing solutions that benefit our users. ### 4. 2026 EDI in review **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria H. | Accounting Assistant / Warranty, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about eZCom Software EDI?** Receiving, acknowledging orders, and billing our customers is such a breeze with EDI. I actually prefer receiving orders through EDI, manually entering the invoices on this platform is also very easy. I use this software for about 3-5 hours a day, 5 days a week. Customer service is always super helpful as well, we've integrated with Scheels, Ace, TrueValue, Do It Best, and Orgill. **What do you dislike about eZCom Software EDI?** The only thing I "don't like" is not everyone uses it, it would be so nice and streamlined if that were the case! **What problems is eZCom Software EDI solving and how is that benefiting you?** Uploading product and pricing is now easier. Having the tech support an email away is super handy for any and all questions. Having the orders sent directly to us leaves less room for error in the billing process since everything is already populated, just have to confirm the invoice is correct, adjust shipping costs, and release the invoice. **Official Response from Customer Service:** > Hello Victoria and we are thrilled to see your 5 Star Review. Thank you for sharing your experience with Lingo, our EDI platform. We understand that navigating specific billing requirements can be challenging, and we appreciate your feedback. We're continuously working to improve our system to better meet your needs. ### 5. Easy to Use Once, Backed by a Highly Responsive Support Team **Rating:** 4.5/5.0 stars **Reviewed by:** Leah F. | Logistics Coordinator – US, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about eZCom Software EDI?** Our company uses eZCom has a 3rd party EDI provider for all of our US business, we receive orders and changes through the platform and send order acknowledgments, ASNs and Invoices. We use the portal every day and it smoothly integrates our orders into our ERP system and receives ASNs form our warehouse WMS. Once you understand the system it is so easy to know what to adjust where needed. Set ups for accounts, new skus or anything else have very detailed instructions so you know you aren't missing anything. The team is so helpful, any issue that pops up is resolved quickly and efficiently, it is easy to understand what went wrong/what is missing with the popups. If the representative you are speaking with doesn't know an immediate resolve they will reach out to their colleges for assistance and will escalate to a senior member of their team. I only have positive things to say about my interactions with the eZCom team, they have a "no dumb questions attitude". **What do you dislike about eZCom Software EDI?** It can be a little hard to get a grasp of it if you haven't had previous experience with a similar system and aren't familiar with the interrogation lingo, but once you get an understanding of it is is extremely user friendly. **What problems is eZCom Software EDI solving and how is that benefiting you?** It allows for clear visibility of our orders received from customers and outbound documents that we have sent back to them. We are on a different time zone to our IT team so we can insure that all outbound documents are sent asap without needing to wait for our IT team to be back online. **Official Response from Customer Service:** > We sincerely appreciate you sharing such comprehensive feedback about your experience. It’s great to hear that the platform integrates smoothly with your ERP and WMS and gives you clear visibility into inbound and outbound documents especially when coordinating across time zones. That level of operational control is exactly what we aim to provide. We also value your honest comments about the initial learning curve and continue working to make onboarding even more intuitive. And thank you for the kind words about our team. The “no dumb questions” mindset is intentional, and we’re grateful for your continued partnership. ### 6. Great Customer Service and Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica B. | Director of Finance and Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2022 **What do you like best about eZCom Software EDI?** This software option allows us to offer and utilize EDI without having the keep in house software and IT Tech support. Lingo takes care of it all and their phone support is always extremely helpful, especially with techy items that are hard to understand. They walk you through anything! We have been using them for many years now. This is a great solution with ease of use for 3rd party online web portal EDI. **What do you dislike about eZCom Software EDI?** All features are good. I do not have any dislikes to share. **What problems is eZCom Software EDI solving and how is that benefiting you?** Connecting and doing business with retailers to their requirements of EDI. The ever changing supply chain is evolving with new systems and solutions via EDI. eZCom makes it easy for us to keep up and in compliant with these changes and new features required. **Official Response from Customer Service:** > We're thrilled to hear that you are enjoying our software and support! Our goal is to make EDI as easy and seamless as possible, and we're glad to hear that we've been able to provide that for you. Thank you for your continued support! ### 7. Excellent service, quality product **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth L. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about eZCom Software EDI?** Their support staff has been vary available and helpful. They are pleasant to work with and have guided me through each step of the process. I can reach out to them any time without concern. I don't have to stress over being able to be effective with the product. I've reached out to customer support several times with various questions and they have been able to quickly and simply guide me through. They've made it very easy and quick to work my way through the software. **What do you dislike about eZCom Software EDI?** I haven't found anything yet that I'm unhappy with or would change. **What problems is eZCom Software EDI solving and how is that benefiting you?** An EDI system is required to work with my new customer. eZCom is a practical and economical solution for use with a single customer. The platform is flexible and can stay small or stretch and grow as my needs may change. I am able to work with customers very easily. **Official Response from Customer Service:** > Thank you for your kind words about our support staff. We are committed to providing excellent customer service and are glad to hear that it has been helpful for you. Our US based customer service team is here from M-F, 8:30am - 8pm to answer your calls and help you with training and support. We like it when we hear from you. Thanks for trusting eZCom Software with you EDI business. We greatly appreciate the partnership. ### 8. Flexible, Quick Support with Some Service Disruptions **Rating:** 4.0/5.0 stars **Reviewed by:** Marlenny S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about eZCom Software EDI?** I find the service excellent and very easy to communicate with. I really like how flexible they are when you reach out with an issue—they will solve it in the blink of an eye. The flexibility of eZCom Software EDI is especially valuable in adapting to the varying requirements of our trading partners. It also helps with everything related to Purchase orders, from receiving a PO until we ship and invoice. **What do you dislike about eZCom Software EDI?** I find the disruptions on the eZCom Software EDI service sometimes to be very persistent. The initial setup was not too easy because it's a very complex system to understand, with too many steps. All of them were challenging. **What problems is eZCom Software EDI solving and how is that benefiting you?** I use eZCom Software EDI for handling all our shipping needs with Trader Joe's, from receiving POs to shipping and invoicing. It's very flexible in adapting to different partner requirements and resolves issues quickly. **Official Response from Customer Service:** > Thank you for your thoughtful feedback, we appreciate it. We’re glad to hear our team’s responsiveness and flexibility have helped streamline your process from PO through shipping and invoicing, especially with complex partner requirements like Trader Joe’s. We also take your feedback on service disruptions and onboarding complexity seriously. Improving system reliability and simplifying the setup experience are key areas of focus for us. Thanks again for your partnership and for helping us continue to improve. ### 9. Effortless Order Management and Outstanding U.S. Support **Rating:** 5.0/5.0 stars **Reviewed by:** Mazzy M. | System Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** December 31, 2025 **What do you like best about eZCom Software EDI?** I really appreciate how easy it is to manage a large number of orders at once with their batch processing tools - it saves me so much time. Whenever I need help, their support team is quick to respond and actually solves the issue without hassle. Having U.S.-based support available when I call is a huge plus for me. They really understand my business, and honestly, talking to a real person is so much more productive than dealing with a chatbot. **What do you dislike about eZCom Software EDI?** So far havent found anything to dislike and actually wish I had found them sooner. **What problems is eZCom Software EDI solving and how is that benefiting you?** One of the biggest benefits has been automation - their application Lingo streamlined the entire order process. It’s taken a lot of manual work off our plate, which means fewer errors and faster turnaround times. Their validation checks have also significantly reduced chargebacks. Overall, it’s made operations smoother and more efficient, freeing us up to focus on growing the business instead of fixing problems. **Official Response from Customer Service:** > Hello Mazzy and thank you for the great review! We’re glad to hear that our Lingo platform and batch processing tools are saving you time, reducing errors, and helping prevent chargebacks. It’s especially rewarding to know our U.S. based support team has been responsive and effective. Real people who understand your business is something we take pride in. We appreciate your partnership over these past years and look forward to continuing to support your growth. ### 10. Intuitive EDI Solution with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Mike D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about eZCom Software EDI?** I like that eZCom Software EDI is intuitive. After learning how to use it, everything functions as it should, and I can figure out a lot of things on my own. Whenever there is an error with one of my documents, eZCom software makes it easy for me to see where the problem is, and it's usually a quick fix because the system explains it clearly. If there's anything I need extra support with, the excellent eZCom customer service team is there. It also allows for smooth order management and transmission of documents without needing to use email. The system saves us time by making it easy to manage multiple orders at once. Additionally, the initial setup of eZCom Software EDI was very easy. **What do you dislike about eZCom Software EDI?** Sometimes I have to print out labels or paperwork for 30+ shipments at a time and they all need to be separate PDF documents. I would love an option to print paperwork for multiple orders that doesn't put everything into one attachment/file. At the moment I have to select and print each individual order which can take a lot of time. **What problems is eZCom Software EDI solving and how is that benefiting you?** I use eZCom Software EDI for smooth order management and transmitting documents without email, saving time by managing multiple orders simultaneously. It generates labels and paperwork, and easily identifies document errors for quick fixes. **Official Response from Customer Service:** > Hello Mike and thank you for the thoughtful review. We’re glad to hear you find the platform intuitive and that error visibility, order management, and document transmission are saving you time as that’s exactly our goal. We also appreciate the feedback on printing multiple shipments as separate PDFs. We understand how printing individually can be time-consuming and will share this suggestion with our product team for consideration. Thank you again for your partnership and for recognizing our support team - [View eZCom Software EDI pricing details and edition comparison](https://www.g2.com/products/ezcom-software-edi/reviews/ezcom-software-edi-review-11262377?section=pricing&secure%5Bexpires_at%5D=2026-07-10+00%3A15%3A53+-0500&secure%5Bsession_id%5D=1021b622-e6ec-4ae4-a188-0279f04dd258&secure%5Btoken%5D=622c00ed44807d4c81df5490ab0b1b112e103e993b8b14b3bd3f3ed27794a6cc&format=llm_user) ## eZCom Software EDI Integrations - [ApparelMagic](https://www.g2.com/products/apparelmagic/reviews) - [bMobile Route](https://www.g2.com/products/bmobile-route/reviews) - [Cin7 Core](https://www.g2.com/products/cin7-core/reviews) - [Dynamics 365 Finance](https://www.g2.com/products/dynamics-365-finance/reviews) - [Enterprise WMS](https://www.g2.com/products/enterprise-wms/reviews) - [FaCTS](https://www.g2.com/products/metamorpho-sys-facts/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Restaurant365](https://www.g2.com/products/restaurant365/reviews) - [Rithum](https://www.g2.com/products/rithum/reviews) - [SAP Business One](https://www.g2.com/products/sap-business-one/reviews) - [SAP HANA Cloud](https://www.g2.com/products/sap-hana-cloud-2025-10-01/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [SOS Inventory](https://www.g2.com/products/sos-inventory/reviews) ## eZCom Software EDI Features **Data** - Information Tracking - Data Duplication - Security - Scheduling **Functionality** - Data Exchange - Data Mapping **Logistics** - Scaling - Automation - Communication - Copy - Integration **Management** - Workflow Management - Exception Handling - Real Time Reporting **Integrations** - Third Party Integration - BI Tools Integration **Security** - Communication Protocols - EDI Standards **Support** - EDI Testing ## Top eZCom Software EDI Alternatives - [SPS Commerce Fulfillment EDI](https://www.g2.com/products/sps-commerce-fulfillment-edi/reviews) - 4.3/5.0 (646 reviews) - [TrueCommerce EDI](https://www.g2.com/products/truecommerce-edi/reviews) - 4.4/5.0 (413 reviews) - [Cleo Integration Cloud](https://www.g2.com/products/cleo-integration-cloud/reviews) - 4.4/5.0 (578 reviews)