# eZCom Software EDI Reviews **Vendor:** eZCom Software Inc. **Category:** [Electronic Data Interchange (EDI) Software](https://www.g2.com/categories/electronic-data-interchange-edi) **Average Rating:** 4.7/5.0 **Total Reviews:** 271 ## About eZCom Software EDI eZCom’s Lingo is a comprehensive, web-based Electronic Data Interchange (EDI) solution designed to assist suppliers and brands in efficiently processing retail orders across various fulfillment channels while adhering to retailer compliance requirements. This platform is tailored for businesses seeking to streamline their operations and enhance their order fulfillment processes, making it an essential tool for suppliers aiming to thrive in a competitive marketplace. The primary audience for Lingo includes suppliers, manufacturers, and brands that require a robust EDI solution to effectively manage their retail orders. The platform offers flexible usage options, functioning either as a standalone web application or integrating seamlessly with existing back-end systems such as ERP, accounting, warehouse management systems (WMS), and inventory management tools. This adaptability allows businesses to select the setup that best aligns with their operational needs, ensuring a smooth workflow without disrupting current processes. One of the key features of Lingo is its automation capabilities, particularly in generating labels and packing slips for direct-to-consumer orders. This functionality significantly reduces the time and effort associated with manual data entry. Additionally, Lingo establishes direct connections with major shipping providers and Amazon, streamlining the shipping process and eliminating the need for suppliers to navigate multiple portals. This integration is especially advantageous for Fulfilled by Merchant (FBM) suppliers, as it enhances efficiency through bulk automation of label creation for single-item orders. Lingo also emphasizes security and efficiency by enabling secure sharing of essential shipping details with third-party logistics (3PL) partners while protecting confidential financial information. The platform's document processing capabilities include file downloads for 850/PO and 810/Invoice, as well as uploads for 856/Advance Ship Notice and 810/Invoice generated externally. With features such as purchase order and invoice item reporting, batch processing of documents, and automatic invoice creation upon receiving the 856/ASN, Lingo provides users with a comprehensive suite of tools for effective data management and analysis. Furthermore, Lingo incorporates multi-level rules validation for outgoing documents, ensuring that all essential data required by trading partners is included before sending. This feature minimizes the risk of errors and enhances compliance with retailer requirements. With 15-pack methods available for creating the 856/ASN, Lingo offers flexibility and precision in shipment documentation, making it a valuable asset for suppliers looking to optimize their EDI processes and improve overall operational efficiency. ## eZCom Software EDI Pros & Cons **What users like:** - Users value eZCom Software EDI for its **outstanding customer support** and quick issue resolution throughout their experience. (73 reviews) - Users appreciate the **intuitive ease of use** of eZCom Software EDI, enabling efficient management and quick problem resolution. (43 reviews) - Users commend the **knowledgeable support** of eZCom Software EDI, ensuring prompt and effective problem resolution every time. (24 reviews) - Users love the **ease of EDI integration** with eZCom Software, simplifying order processing and enhancing customer service. (23 reviews) - Users highlight the **quick and responsive support** of eZCom Software EDI, making the process smooth and stress-free. (20 reviews) - Users find eZCom Software EDI's **setup ease** exceptional, aided by responsive support and clear guidance throughout the process. (20 reviews) - Implementation Ease (12 reviews) - Efficiency (10 reviews) - Features (9 reviews) - Onboarding (9 reviews) **What users dislike:** - Users find the **poor interface design** of eZCom Software EDI to be outdated and not user-friendly. (8 reviews) - Users find the software **not user-friendly** , with complex searches and an outdated interface that hinders efficiency. (6 reviews) - Users find the **learning curve steep** , especially for those without prior EDI experience, making initial use challenging. (5 reviews) - Users often face **poor customer support** , experiencing long hold times and unhelpful responses from staff. (5 reviews) - Users face **technical issues** with eZCom, including confusing paperwork steps and unclear processes that hinder efficiency. (4 reviews) - Users note that the **costs can escalate quickly** with eZCom, especially for extensive inventory management and document transfers. (3 reviews) - Poor Documentation (3 reviews) - Users are frustrated with **resource limitations** , particularly around auto logout and handling multiple carton packing efficiently. (3 reviews) - Time Management (3 reviews) - Users find the **difficult implementation** of eZCom Software EDI frustrating, particularly with navigation and issue resolution. (2 reviews) ## eZCom Software EDI Reviews ### 1. Exceptional customer support **Rating:** 4.5/5.0 stars **Reviewed by:** C. D. | EDI and compliance manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about eZCom Software EDI?** When a problem does arise, which typically happens due to a mistake on our part, the support team is always responsive and quick to offer a solution. They never assign blame, making the experience much more pleasant. **What do you dislike about eZCom Software EDI?** After more than five years of using this, we still haven't found anything we dislike. Everything has met our expectations so far. **What problems is eZCom Software EDI solving and how is that benefiting you?** This tool enables us to send EDI documents to our customers without needing any prior knowledge of EDI. We remain compliant without the hassle of learning new technology. **Official Response from Customer Service:** > We truly appreciate your kind words about our Support Team! It’s wonderful to know that our commitment to delivering a positive and personal experience is making a difference for you. At eZCom, we believe that speaking directly with our customers provides a far superior experience than relying solely on AI chatbots. Our U.S.-based Support Team is always happy to help and can be reached by phone Monday through Friday, from 8:30 AM to 8:00 PM (ET). Thank you again for your feedback and we look forward to speaking with you soon! ### 2. Exceptional Service and Streamlined Processes with Ezcom **Rating:** 5.0/5.0 stars **Reviewed by:** Betsy M. | Director of Internal Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about eZCom Software EDI?** Working with Ezcom has been a smooth experience. We transitioned all of our customers to Ezcom because of their efficient and streamlined process. Whenever I encounter an issue and contact their customer service, I consistently receive a response within an hour. Their team is always professional and thorough. **What do you dislike about eZCom Software EDI?** I wish the platform could be updated a bit more to enhance the user experience. **What problems is eZCom Software EDI solving and how is that benefiting you?** Ezcom has made our EDI operations much smoother. Everyone on our team who uses Ezcom finds it straightforward to navigate and easy to use in all areas. **Official Response from Customer Service:** > Thank you for the great review. We’re glad your transition to eZCom was smooth and that our streamlined processes and fast, professional support have made a positive impact. We appreciate your feedback on the user experience and ongoing platform enhancements are a priority for us. It’s great to hear your team finds eZCom easy to use and that your EDI operations are running smoothly. Thank you for your partnership. ### 3. MyWebOrders: Flexible, Powerful, and Easy to Rely On **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel N. | Order Entry & Compliance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about eZCom Software EDI?** The MyWebOrders is flexible and powerful **What do you dislike about eZCom Software EDI?** I have no complaints about eZCom that I think would not be applicable to any other EDI interchange **What problems is eZCom Software EDI solving and how is that benefiting you?** It facilitates inter business communications for orders, invoicing, inventory. **Official Response from Customer Service:** > Hello Daniel and thank you very much for your 5 star review. We’re glad to hear that you find the platform flexible, powerful, and reliable for managing orders, invoicing, and inventory communications. We also appreciate your feedback regarding the overall EDI experience as our goal is to make complex inter-business transactions as seamless and dependable as possible. Your comments reinforce our commitment to delivering a robust solution backed by a responsive, knowledgeable support team. Thank you for your partnership and for trusting eZCom to support your EDI operations. ### 4. Easy! **Rating:** 4.5/5.0 stars **Reviewed by:** Nick C. | President **Reviewed Date:** June 05, 2025 **Official Response from Customer Service:** > We're glad to hear that you found our service easy to use! If you have any feedback or suggestions for improvement, please feel free to share. ### 5. Prompt, professional service **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey W. | Wholesale account manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about eZCom Software EDI?** I enjoy the ease of use of the softwear. The customer service was helpful and easy to get in touch with someone. **What do you dislike about eZCom Software EDI?** Auto logout - I would like more control over idle time. **What problems is eZCom Software EDI solving and how is that benefiting you?** In order to have a business relationship with trading partners that require EDI, EZCom assists in the initial setup and testing of the system, and if necessary fine tunes it to run smoothly. **Official Response from Customer Service:** > Hello Pattie and thank you for the 5-star review. We are grateful for your business and the opportunity to provide ongoing EDI services to you since 2014. As you know, our US based Customer Service team is here from 8:30am - 5pm, Mon - Fri, to help with any issues or questions you have. As far as the auto logout issue, we will reach out to determine if the policy is working properly and how we can help. Thanks again for the terrific review. ### 6. Exactly what we needed **Rating:** 5.0/5.0 stars **Reviewed by:** Ana F. | VP of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about eZCom Software EDI?** They were able to tailor the solution to our specific needs so our orders are processed in the most efficient way. It's extremely easy to use, their customer support has been amazing, it's very intuitive, their development team was able to include all the features we needed. **What do you dislike about eZCom Software EDI?** I haven't had any issues with the system **What problems is eZCom Software EDI solving and how is that benefiting you?** Processing daily orders in a quick and efficient way **Official Response from Customer Service:** > Thank you for your kind words and for taking the time to share your experience! We’re thrilled to hear that our platform has helped streamline your order processing and that both our Support and Development teams were able to tailor the solution to fit your exact needs. At eZCom, we pride ourselves on combining intuitive technology with hands-on, U.S.-based support, so it’s great to know that you’ve found the system easy to use and well-suited to your operations. We truly appreciate your partnership and look forward to continuing to support your success for many years to come. ### 7. eZCom makes EDI easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Travis H. | Wholesale Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about eZCom Software EDI?** eZCom has been intuitive to use and their support staff are great. The support team really made onboarding new partners easy and put alot of foot work in to make sure the process was completed. They are prompt to provide responses and follow-ups. **What do you dislike about eZCom Software EDI?** I have had nothing to dislike about eZCom. **What problems is eZCom Software EDI solving and how is that benefiting you?** eZCom is helping us receive orders, provide shipment information, and send invoices for numerous partners. **Official Response from Customer Service:** > We're thrilled to hear that you find eZCom intuitive and that our support team has been helpful in onboarding new partners. We strive to provide prompt responses and follow-ups to ensure a smooth process for our customers. ### 8. Modern, User-Friendly Interface at a Great Price **Rating:** 5.0/5.0 stars **Reviewed by:** Dominic T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about eZCom Software EDI?** Two things really separated eZCom from the previous EDI solution I was using - user interface and price. The workflow and ease of use was considerably better. eZCom had a modern feel and was simple to navigate. The price was also a fraction of what I was paying with another solution. **What do you dislike about eZCom Software EDI?** I didn't experience any downsides with eZCom personally. **What problems is eZCom Software EDI solving and how is that benefiting you?** While we were using EDI for several retailers, it was Home Depot specifically that eZCom could offer enormous benefits. Invoicing through their Sterling Web Forms was very challenging, leading to missed invoicing and revenue. eZCom provided a superior interface at a great price. **Official Response from Customer Service:** > Thank you for your 5 star review Dominic. We value your business and the trust you have in eZCom Software to support your EDI requirements. Please remember our US based customer service team is available M-F, 8:30am - 8pm to speak with you and help you with any issue you might have. And we're so happy that you find our value proposition attractive versus you prior provider. Again, thank you for the terrific review. ### 9. User-Friendly EDI Platform that Simplifies Data Management **Rating:** 5.0/5.0 stars **Reviewed by:** Shatila G. | CUSTOMER SERVICE / EDI FOR LUXURY STORE COORDINATOR, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2024 **What do you like best about eZCom Software EDI?** I like how user-friendly the eZCom Software EDI platform is to use and understand. The initial setup was super easy, which I really appreciate. **What do you dislike about eZCom Software EDI?** absolutely nothing **What problems is eZCom Software EDI solving and how is that benefiting you?** I use eZCom Software EDI for breaking down and analyzing the data needed to properly create shipping labels, packing slips, and invoices. **Official Response from Customer Service:** > We're thrilled to hear that our customer service agents have made the process easy and understandable for you. We strive to provide friendly, patient, and helpful support to all our customers. ### 10. Excellent Customer Service, But Navigation Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Alix S. | EDI Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about eZCom Software EDI?** The customer service is top notch, always friendly and professional. **What do you dislike about eZCom Software EDI?** Some of the navigation is clunky and archaic. **What problems is eZCom Software EDI solving and how is that benefiting you?** Basic standard EDI connectivity to my customer base for PO's, invoices and tracking notices. **Official Response from Customer Service:** > Thank you for sharing your honest feedback, we truly appreciate it. We’re glad to hear that our customer service stands out as friendly, professional, and top-notch, as that’s a core priority for our team. We also appreciate your candid input regarding the navigation. Feedback like this is invaluable and helps guide ongoing platform enhancements as we continue to modernize and improve the user experience. We’re pleased that eZCom Software EDI is reliably supporting your core EDI needs, including purchase orders, invoices, and tracking notices, and enabling seamless connectivity with your customer base. Thank you for your partnership and we look forward to continuing to support and evolve alongside your business. ### 11. Very Responsive, Helpful Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about eZCom Software EDI?** Their customer support is very responsive and helpful **What do you dislike about eZCom Software EDI?** some functionality is not supported by the software **What problems is eZCom Software EDI solving and how is that benefiting you?** consolidating and fulfillment of dropship orders from different customers. Using the software is very convenient **Official Response from Customer Service:** > Thank you for your feedback as we we truly appreciate it. We’re glad to hear our Customer Support team has been responsive and helpful. That’s a core priority for us. We also value your input regarding functionality, as it helps guide future enhancements. It’s great to know eZCom is helping you efficiently consolidate and fulfill dropship orders. Thank you for your continued partnership. ### 12. Easy Search That Helps Me Find What I Need Fast **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2026 **What do you like best about eZCom Software EDI?** Easy to search and find what I am looking for. Especially the multiple ways to pull up old orders/shipments. Customer service is also a plus. Always available to assist with any of my questions. **What do you dislike about eZCom Software EDI?** There is nothing I can think of that I dislike. **What problems is eZCom Software EDI solving and how is that benefiting you?** No problems from my end. **Official Response from Customer Service:** > Hello and thank you for taking the time to share your experience with eZCom Software EDI, we truly appreciate it. We’re glad to hear that our search capabilities and flexible ways to access historical orders and shipments are helping you work more efficiently. It’s also great to know that our customer service team has been readily available and supportive whenever questions come up. Thank you again for your kind feedback and for trusting us as your EDI partner. We value your business and look forward to continuing to support you. ### 13. Outstanding Customer Service and Smooth Onboarding **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about eZCom Software EDI?** eZCom has great customer service. The team is quick to resolve any issues that may arise and they are great at onboarding new trading partners. **What do you dislike about eZCom Software EDI?** Nothing comes to mind. Overall eZCom offers a strong service with even stronger customer service. **What problems is eZCom Software EDI solving and how is that benefiting you?** eZCom allows us to connect seamlessly with our retail partners to receive orders. Without eZCom we would not be able to trade with our partners. **Official Response from Customer Service:** > Thank you for your kind words about our customer service and onboarding process. We strive to provide the best experience for our customers and we're glad to hear that it's benefiting your business. Our US based customer service team is available to take your calls M-F from 8:30AM - 8:30PM ET. We look forward to hearing from you. Thank you for your business. ### 14. Top Notch Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Monica B. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2025 **What do you like best about eZCom Software EDI?** Quick and competent customer service!!!! Easy use of the portal! **What do you dislike about eZCom Software EDI?** I have no dislikes to share and i have been using ezcom since 2006! **What problems is eZCom Software EDI solving and how is that benefiting you?** Automating order processing, reducing manual data entry errors Simplifying ASN (Advance Ship Notice), label, and invoice generation Ensuring full EDI compliance with each retailer’s specific requirements Offering real-time visibility into document status and trading partner communication Providing reliable customer support when EDI-related questions or mapping issues arise As a result, we’ve seen faster turnaround times, fewer chargebacks, improved accuracy, and better efficiency across our supply chain operations. It’s significantly reduced the time and stress involved in managing retail logistics and compliance. **Official Response from Customer Service:** > Hello Monica, Thank you so very much for your 5 Star review. We're thrilled to hear that you've had a positive experience with our customer service and find our portal easy to use. We greatly value your business and partnership since 2006. Please don't hesitate to reach out to us whenever you need advice or help. Our US based Customer Service Team is available from 8:30am - 8PM ET M-F. Once more, thanks so much for your terrific review. ### 15. Very smooth EDI integration process **Rating:** 5.0/5.0 stars **Reviewed by:** Frank W. | Technical Solution Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2022 **What do you like best about eZCom Software EDI?** Support is the best in the class, very knowledgeable, API is much easier than others. Many existing EDI partners, fast turn around to start. **What do you dislike about eZCom Software EDI?** The myweborder website is slightly in older style, may need some modernization in the future. **What problems is eZCom Software EDI solving and how is that benefiting you?** It helps softengine to connect EDI for our customer to their EDI partners. **Official Response from Brenda Noblin:** > Thanks your feedback—we think our support team is pretty great, too! When it comes to the user interface, updates to it are in development right now. The functionality our users love won’t change, but Lingo will have a new look. ### 16. eZCom's phone support is the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Nick C. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2025 **What do you like best about eZCom Software EDI?** I work various roles in my business, including EDI. In my 60's, user friendly portals and good customer support are a must. EZCOM has both, **What do you dislike about eZCom Software EDI?** Nothing much, except that there are always new challenges to learn. **What problems is eZCom Software EDI solving and how is that benefiting you?** It enables us to do business with major retailers, which is a great benefit to our business **Official Response from Customer Service:** > Hi Nick. Thank you for sharing your experience with eZCom Software EDI! We're delighted to hear that you find our platform both intuitive and cost-effective. We understand your concerns about subscription fees when trading partners go dormant but we appreciate that you recognize the superior value that eZCom provides compared to our competitors. If you need assistance managing your trading partners or have any other questions, our US-based Customer Service team is here to help. Feel free to reach out anytime Monday through Friday, between 8:30 AM and 8:00 PM ET. We truly enjoy connecting with our customers and ensuring your experience with eZCom is seamless. Nick, we sincerely appreciate your trust in eZCom Software for your EDI needs. ### 17. Smooth onboarding and responsive support team **Rating:** 4.5/5.0 stars **Reviewed by:** David G. | Item Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about eZCom Software EDI?** The platform is intuitive and efficient for handling EDI transactions. What stood out most was the excellent customer support—clear communication, fast responses, and real solutions. It made the setup and integration process feel much easier than expected. **What do you dislike about eZCom Software EDI?** The interface could benefit from minor visual updates to feel more modern, and it would be helpful to have clearer documentation for first-time users. However, the support team fills in the gaps effectively. **What problems is eZCom Software EDI solving and how is that benefiting you?** It’s helping us structure and send product data to Publix properly. We’re reducing manual work and avoiding errors during the item upload and order process. **Official Response from Customer Service:** > Hello David, We're thrilled to hear that you found our platform intuitive and efficient for handling EDI transactions. We're also glad to hear that you had a positive experience with our customer support team. We appreciate your feedback about the interface and documentation, and we will take that into consideration for future improvements. Thanks very much for your 4.5 star review. ### 18. Responsive and supportive in all of our EDI work **Rating:** 5.0/5.0 stars **Reviewed by:** Collin O. | Product and Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2025 **What do you like best about eZCom Software EDI?** Accessibility to support when there is an issue or question that arises. Support is given via email when appropriate or over the phone with a knowledgeable crew member. Typically one member takes responsibility and guides you through the project, start to finish. **What do you dislike about eZCom Software EDI?** I don't have any features, functions, or experiences that I dislike **What problems is eZCom Software EDI solving and how is that benefiting you?** Trading documents and files with partners that prefer or mandate sharing via EDI. Our internal system does not support this type of file sharing so eZCom has solved this issue. **Official Response from Customer Service:** > Thank you for your positive feedback! We are committed to providing excellent support and guidance throughout your projects. If you ever have any questions or issues, please do not hesitate to reach out to us. ### 19. Outstanding Support and Effortless Usability **Rating:** 5.0/5.0 stars **Reviewed by:** Bianca G. | Warehouse supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about eZCom Software EDI?** The customer support is outstanding, truly a 10 out of 10, and I find the platform very easy to use. **What do you dislike about eZCom Software EDI?** Up to this point, I haven't found anything to dislike about the software. **What problems is eZCom Software EDI solving and how is that benefiting you?** I haven't encountered any problems so far. **Official Response from Customer Service:** > Thank you so much for taking the time to share your feedback! We’re thrilled to hear that you rate our customer support a 10 out of 10 and that you find the eZCom Software EDI platform easy to use as that’s exactly the experience we strive to deliver. Our goal is to provide a reliable, intuitive solution that simply works, backed by a support team that’s always there when you need us. We truly appreciate your trust and partnership, and we look forward to continuing to support your EDI needs as your business grows ### 20. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Mariana F. | Head of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2025 **What do you like best about eZCom Software EDI?** Whenever I need assistance navigating the platform, their team is quick to respond. All my questions have been resolved promptly—usually within a short call. Their support is efficient, friendly, and highly professional. **What do you dislike about eZCom Software EDI?** Overall, I’ve had a really positive experience so far, no downsides **What problems is eZCom Software EDI solving and how is that benefiting you?** We receive orders there and handle the generation of shipping labels, documents, invoices, etc. This is a requirement from our buyer and also helps streamline the process, especially when managing multiple POs at once **Official Response from Customer Service:** > We're thrilled to hear that you've had a positive experience with our customer service team. Providing efficient and professional support is a top priority for us. ### 21. Happy **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew R. | Director of Inside Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about eZCom Software EDI?** The software is easy to use and the customer service is excellent. **What do you dislike about eZCom Software EDI?** I don't see any downsides to using the software. So far, all of my issues have been resolved after further consultation with the team. The only issue that I can find is I'd like to make a few more edits to the BOL we generate from the site, but that is minor. **What problems is eZCom Software EDI solving and how is that benefiting you?** This has helped us integrate with our larger retailers. **Official Response from Customer Service:** > Thank you for your kind words! We're glad to hear that our software has been easy to use for you and that you've had a great experience with our customer service team. We're constantly working to improve our services, so we appreciate your feedback about the BOL edits. We're happy to have helped you integrate with your larger retailers. ### 22. Very User-Friendly Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about eZCom Software EDI?** I find eZCom software very user friendly. **What do you dislike about eZCom Software EDI?** None that I can think of at the moment because the tabs I am using are all helpful. **What problems is eZCom Software EDI solving and how is that benefiting you?** We just recently resolved issue on file uploading and cost cutting. **Official Response from Customer Service:** > Thank you for your kind review! We’re glad to hear that you find eZCom Software user-friendly and that the features you’re using are helpful in your day-to-day workflow. We’re especially pleased that we were able to assist in resolving the file upload issue and help support your cost-cutting efforts. We truly appreciate your business and look forward to continuing to support your success. Our US based customer service team is available M-F from 8:30AM - 8PM ET to assist us with you questions. Please don't hesitate to reach out if we can be of servcie. ### 23. Great experience ! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2026 **What do you like best about eZCom Software EDI?** The customer service is always helpful, and I’ve been using it for more than 10 years. **What do you dislike about eZCom Software EDI?** I found the process of uploading the product catalog a bit complicated and not as straightforward as I expected. **What problems is eZCom Software EDI solving and how is that benefiting you?** We use Lingo to process orders and to analyze our orders and inventory. **Official Response from Customer Service:** > Thank you for taking the time to share your feedback and for being a valued customer for over 10 years! We’re glad to hear our Customer Service team has consistently been helpful. We also appreciate your candid note about the product catalog upload process; that’s valuable input and something we’re actively working to make more intuitive. We’re happy Lingo continues to support your order processing and inventory analysis, and we truly appreciate your continued partnership ### 24. Good service amidst clunky/old school software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about eZCom Software EDI?** The people I talked to, both in sales and customer service, were very helpful and very reasonable. Definitely a plus compared to many you'll talk to. Very happy to help and answer any questions and meet the deadlines we needed to hit. We are new to EDI so that was very helpful and comforting. Was happy with the price and ability to pause and use as needed as well. **What do you dislike about eZCom Software EDI?** Software is a bit old school, more a 2000s era business software user experience than a clean, user friendly, modern SaaS. Good service papers over the mediocre software. **What problems is eZCom Software EDI solving and how is that benefiting you?** Helping me do EDI with big box retailers. **Official Response from Customer Service:** > Thank you for your positive feedback on our sales and customer service team. We acknowledge your concerns about the software and are committed to modernizing and improving the user experience. We appreciate your understanding and patience as we work towards enhancing our software. ### 25. Great assistance **Rating:** 5.0/5.0 stars **Reviewed by:** sara C. | Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about eZCom Software EDI?** I am new to eZcom , I made several mistakes but calling in their helpline was very helpful and insightful. I appreciate they have customer reps who know what they are talking about. **What do you dislike about eZCom Software EDI?** It can be completed at first because of the different ways to ship orders depending on the size and quantity but it takes time to learn and get it correct. **What problems is eZCom Software EDI solving and how is that benefiting you?** I had a issue with addind a spreadsheet to my order , Julie was extremely helpful and patient with me. She guide and told me what I needed to add and change in my spreadsheet. I appreciate her assistance **Official Response from Customer Service:** > Hello Sara, We're delighted to hear that Tania was able to assist you in resolving the shipping issue. Our team is dedicated to providing patient and helpful support, and we truly enjoy connecting with our customers. Our U.S.-based Customer Support team is available Monday through Friday from 8:30 AM to 8:00 PM ET, and we're always here to help. We sincerely appreciate your partnership and thank you for trusting eZCom with your EDI needs. We look forward to staying in touch ### 26. The fastest way to start doing business with the big American retailers **Rating:** 4.5/5.0 stars **Reviewed by:** Pierre-André V. | Partner, Head of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about eZCom Software EDI?** The platform really allows you to connect and integrate with most of the known large retail companies in the US. They have an amazing support and integration approach, making the process very easy, almost seamless. Their customer support is top notch. They really guide you through the process making it easy, even for non-tech people. **What do you dislike about eZCom Software EDI?** Depending on what kind of documents you send with your partners, the costs can sky rocket fast. Inventory synchronizations can be very costly via EDI because you end up sending multiple documents, every hour. This applies if you have a large inventory (e.g. 100,000 SKUs in inventory to sync every hour). **What problems is eZCom Software EDI solving and how is that benefiting you?** We need to integrate and comply with various large retailers that all have different requirements, information to send, procedures, etc. eZCom makes it easy to integrate with all of these. They really guide you throughout the process. **Official Response from Customer Service:** > Dear Pierre, We greatly appreciate your outstanding review. We understand that certain documents, such as 846's, can become quite voluminous depending on the update requirements of your Trading Partner. To address this, we offer an option to send only product changes, which effectively reduces the volume of 846 documents. However, it's essential that this solution aligns with your Trading Partner's policies. Our US-based Customer Support team is available from 8:30 am to 8:00 pm EST, Monday through Friday, to assist in resolving issues and discussing options to optimize value within Lingo and your specific EDI workflow. Once again, thank you for your exceptional review, your partnership, and for trusting eZCom to meet your EDI requirements. Warm Regards from the Customer Support Team. ### 27. Customer support goes above and beyond **Rating:** 4.5/5.0 stars **Reviewed by:** Julie L. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2025 **What do you like best about eZCom Software EDI?** I asked a question not even related to the eZCom service but related to how I process EDI orders and they did some research for me to help out how we are going to proceed going forward. Super helpful! **What do you dislike about eZCom Software EDI?** I wish eZCom could maintain our catalog so we didn't have to pay Opentext A LOT of money just to have some UPC codes sitting in a data base. **What problems is eZCom Software EDI solving and how is that benefiting you?** We can't do business with major stores without doing EDI. **Official Response from Customer Service:** > Thank you for your positive feedback! We're delighted to hear that you found our technical support staff helpful and patient. We understand the importance of clear communication with major store EDI routing guides and will work on aligning our field names. We appreciate your feedback and are committed to continuously improving our software to better serve your needs. If you have any further questions or concerns, please feel free to reach out to us. Our US based Customer Support team is available from 8:30am - 8pm ET Monday through Friday. Thanks again for your partnership and trusting eZCom to handle your EDI needs. ### 28. Large Account Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Heather B. | Supply Chain Account Specialist/Large Account Manager, Manufacturing, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2022 **What do you like best about eZCom Software EDI?** Fantastic Customer Service Representatives are always eager and happy to provide knowledgeable above-board service. No service requests have gone unmet as our needs change in the manufacturing market. eZcom is just that, E Z to learn and navigate, making my tasks much quicker and easier to accomplish. I wish all vendors preferred this EDI provider :) **What do you dislike about eZCom Software EDI?** It's always a pleasure & nothing to dread when using the numerous EDI services provided by EZCom/Lingo. I never fear new trading partner set up or Quickbooks integration errors as EZCom is always on point-with swift careful implementation processes-and world class customer service/tech support. **What problems is eZCom Software EDI solving and how is that benefiting you?** EDI new partner set-up, integration with Quickbooks, item detail cataloging features make tasks so much easier with step-by-step guidance from all of the amazing EZCom team members; we look forward to needing service from Lingo employees! This kind of service gives us the confidence we need even when under pressure to meet short deadlines and get our products moving to market. **Official Response from Customer Service:** > We are delighted to hear that you have had a positive experience with our EDI services and customer support. Our team is dedicated to providing swift and careful implementation processes, as well as world-class customer service and tech support. We are committed to making new trading partner set up and Quickbooks integration as seamless as possible for our customers. ### 29. UPDATED: eZCom is the best choice for your EDI - Still the best out there **Rating:** 5.0/5.0 stars **Reviewed by:** Ingrid F. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about eZCom Software EDI?** Update: Jan. 2025: I am updating my review to reflect the time I spent using the software and the support. I cannot believe how helpful and responsive the entire company is with any issues we encounter. There is no other company that I work with that is this helpful and quick at resolving any issues or questions I may have. It was implemented very easily and the integration with Chewy was simple and effortless. Our staff had no issues and it was software we used daily. From the initial contact with Jim in sales, to the set up and the support, eZCom has been amazing! They are kind, helpful, and responsive. They explain any support issues with screenshots, so it makes everything so much easier. Using an EDI is new for me, and every time I have emailed with a question or issue, the folks at eZcom have resolved my problem quickly. They help me to resolve it, so it helps me going forward too. **What do you dislike about eZCom Software EDI?** Update: Jan. 2025 After using eZCom software for over a year I can honestly say there is nothing I dislike. The support and use of use is perfect, it had all the features we needed to work with a third party platform. I don't have any other experiences with EDIs, but from what I was told by a IT professional the interface with eZcom is much better than other EDIs. I really don't dislke anything right now. **What problems is eZCom Software EDI solving and how is that benefiting you?** We were required to have an EDI software to do business with Chewy to sell our products. So without this, we wouldn't have that B2B channel. They were responsive with questions or issues and they helped train our staff. **Official Response from Customer Service:** > Dear Ingrid, Greetings! We extend our heartfelt gratitude for your generous 5-star review. At eZCom, we hold our US-based Customer Support team in high regard. They stand ready to assist you from 8:30 am to 8:00 pm EST, Monday through Friday, ensuring a seamless EDI process for our valued customers. We firmly stand by the belief that direct communication via phone surpasses any interaction with AI bots or chat boxes. We want to speak with you. Your partnership means the world to us, and we cherish the trust you've placed in eZCom for your EDI needs. ### 30. Solid EDI Partner for Over a Decade **Rating:** 5.0/5.0 stars **Reviewed by:** Jayme S. | Founder & CEO, Consumer Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2025 **What do you like best about eZCom Software EDI?** We’ve been with EZCom for about 12 years now, and I can confidently say they’ve been nothing short of exceptional. When it comes to EDI, you just want it to work. That wasn’t our experience starting out — we originally launched with SPS Commerce, who at the time (and maybe still) was the dominant player in the space. Our first major order was around 10,000 boxes, each requiring a unique label. After days of label printing through SPS, we realized their system had a glitch that printed a multiple of each label — either 3x or 4x. With tens of thousands of labels and each one being unique, it was physically impossible to sort through the mess and salvage the order in time. To say it was a nightmare is an understatement. We spent days on the phone with SPS tech support, desperately trying to fix things as a massive shipment deadline loomed. The issue even reached their CEO — who, to his credit, was a great guy and offered us extended free service. But it was clear: no amount of free service would justify staying if something like that could happen again. That’s when we found EZCom — and we’ve been with them ever since. Nearly twelve years later, we’ve had zero issues. We get orders, we invoice, we get paid. I don’t have to think about it — and that’s exactly how EDI should work. Their tech team is responsive and easy to work with, especially when onboarding a new retail partner. Their pricing is fair, and their leadership has always done right by us. Highly recommend EZCom — they’ve earned our loyalty many times over. **What do you dislike about eZCom Software EDI?** Very happy - no complaints - service works and great support **What problems is eZCom Software EDI solving and how is that benefiting you?** Major retailers require vendors to be EDI compliant. EZcom allows us to receive orders and bill major retailers such as Target, Walmart, etc. **Official Response from Customer Service:** > Hello Jayme, Thank you so much for taking the time to share your kind words on. We're truly grateful for your feedback and delighted to hear that our team has been able to support you with friendly and efficient service as you navigate the world of EDI. We know that EDI can feel overwhelming at first, and it means a lot to us that you've found value in our solution as your business grows and partners with larger retailers. Supporting small businesses through that journey is at the heart of what we do. Please know that we're always here for you—whether you have a question, need guidance, or simply want to explore new possibilities with us. Thank you again for your trust and partnership! The eZCom Customer Support Team! ### 31. Intuitive and user friendly EDI **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer E. | Sales, Program Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2022 **What do you like best about eZCom Software EDI?** Have now been an eZCom user for over 10 years and compared to other EDI platforms it is by far the most user friendly! If we are mandated to use another platform we run it thru eZCom to simplify the role of our CSR team. On the rare instance when we need assistance we are able to speak with a real person or use the help function which actually does a great job of explaining the steps to take. Also, the platform is very user friendly and intuitive to use. Everything is clearly defined and easy to understand making it the most efficient EDI provider we use. Shortest window of time from start to finish for implementation too! **What do you dislike about eZCom Software EDI?** Only thing that could make eZCom better is if it were free! **What problems is eZCom Software EDI solving and how is that benefiting you?** Being able to integrate with our sales/inventory system saves our data entry team hours of manual work. In addition it is easy to maneuver and create tags and reports. **Official Response from Customer Service:** > Thank you for your glowing review of eZCom Software EDI! We are thrilled to hear that you find our platform intuitive, user-friendly, and efficient. Our team works hard to provide top-notch customer service, so we are delighted that you have had positive experiences when reaching out for assistance. It's fantastic to hear how eZCom has helped streamline your processes and save your team time. If you ever need further assistance or have suggestions for us, please don't hesitate to reach out. We value your 10 year partnership and your trust in our team to handle your EDI services. ### 32. Exceptional Customer Service That Truly Stands Out **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about eZCom Software EDI?** The customer service team is very helpful and the integration was easy. **What do you dislike about eZCom Software EDI?** The customer portal could be better designed **What problems is eZCom Software EDI solving and how is that benefiting you?** eZCom is very helpful to us by allowing us to integrate and automate our EDI orders into our OMS **Official Response from Customer Service:** > Thank you for taking the time to share your feedback, we truly appreciate it. We’re glad to hear that our Customer Support team and your integration experience have been positive, and that Lingo is helping automate and streamline your EDI workflow within your OMS. Thank you again for being an eZCom customer. We value the partnership and look forward to continuing to support your EDI needs ### 33. Exceptional Customer Service and Effortless Usability **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2025 **What do you like best about eZCom Software EDI?** Great customer service and easy to use...even for tech know nothings like me. **What do you dislike about eZCom Software EDI?** I like everything about this company. If you need EDI, look no further. **What problems is eZCom Software EDI solving and how is that benefiting you?** It allows me to digitally communicate with all my customers who use EDI. **Official Response from Customer Service:** > Thank you so much for your wonderful review, we truly appreciate your kind words. We’re thrilled to hear that our customer service team has made your experience smooth and enjoyable, and that Lingo feels easy to use even if you don’t consider yourself “tech-savvy.” That’s exactly what we strive for: powerful EDI tools delivered in a way that makes your day-to-day work easier, not more complicated. Your comment that you “like everything about this company” and that anyone needing EDI should “look no further” means more to us than you know. Our team works hard to earn that trust. We’re also glad that Lingo is helping you communicate digitally with all your EDI-enabled customers, reliable connectivity is at the core of what we do. Thank you again for taking the time to share your experience and for being part of the eZCom community. We’re always here whenever you need us. ### 34. Great Software that helps my business!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Jasmin C. | Warehouse Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2024 **What do you like best about eZCom Software EDI?** I use EDI almost everyday, I like the ease of fulfilling an order from a retailer as well as the automated invoicing that I am able to do. Customer support is always quick and friendly whenever it comes to an issue on a PO or just have a question about services available. Integrating and implementing EDI within our company has been an easy and smooth process from help from custmer service on setting up to my employees being able to use the software without any issues. **What do you dislike about eZCom Software EDI?** The only thing that I believe needs work is the amount of automated messages my message center recieves. **What problems is eZCom Software EDI solving and how is that benefiting you?** EDI solves the problem of messy order forms from different retailers, this allows little to no mistakes in ordering items. It solves any errors that could be made in invoicing by taking information I have confimed/entered in to the system. **Official Response from Customer Service:** > We're happy to hear that our lingo platform is helping you with fulfilling orders and automating invoicing. We appreciate your feedback about the automated messages and request that you reach out to our Customer Support team to review the auto messages to ensure that they are optimized for your account. Thanks again for trusting eZCom with your EDI requirements and our partnership. ### 35. 3PL Review of eZCom **Rating:** 4.5/5.0 stars **Reviewed by:** Mike L. | Process Improvement Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about eZCom Software EDI?** The support team at eZCom is always available for a quick question via phone or email, and they are willing to schedule working sessions for more complex issues. They are a caring group who truly appreciates the business of their customer(s). **What do you dislike about eZCom Software EDI?** Learning the nuances of EDI provider systems can be a bit challenging. Certain retailers require exclusive use of other EDI providers. **What problems is eZCom Software EDI solving and how is that benefiting you?** We are handling transactions on behalf of existing customers, and we are working to migrate to a single EDI provider to help reduce costs. **Official Response from Customer Service:** > We’re so glad to hear you’ve appreciated the availability of our Support Team and their willingness to schedule working sessions. We know EDI systems can be complex, and we’re always working to make our platform more intuitive and user-friendly. Your feedback means a lot. Our team genuinely enjoys connecting with customers and is always happy to help. We don’t use chatbots because we believe nothing beats a real conversation with a real person. We’re here Monday through Friday, 8:30 a.m. to 8:00 p.m. ET—whether you need support or just want to say hello. Mike, thanks again for taking the time to share your thoughts. ### 36. Best customer service in the biz **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2025 **What do you like best about eZCom Software EDI?** I'm new to EZCOM / LINGO and needed some clarification on what I was doing and what I was looking at. Customer service was patient and took the time to explain everything I was asking of them, even after I sent several emails. **What do you dislike about eZCom Software EDI?** I haven't found anything that I don't like about EZCOM. It's very user friendly and once I became familiar with it, it's a breeze to use. **What problems is eZCom Software EDI solving and how is that benefiting you?** Our retail partners use EZCOM for EDI transmissions. We use it both in China and the USA. I myself use it for sending ASN's. **Official Response from Customer Service:** > Thank you for your kind words! We are glad to hear that you find our software user-friendly and efficient for your needs. ### 37. Exceptional Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about eZCom Software EDI?** I had a fantastic experience with the customer support team. They were impressively quick to respond and consistently helpful throughout the process. What truly stood out was their proactive approach — they anticipated potential issues and helped with solving them. Their communication was clear and structured, offering step-by-step guidance that made everything easy to follow. Excellent support, highly recommend! **What do you dislike about eZCom Software EDI?** There’s nothing significant I’d consider a drawback. **What problems is eZCom Software EDI solving and how is that benefiting you?** integrating EDI with our ERP & our business partners **Official Response from Customer Service:** > Thank you for your wonderful review and for recognizing our Customer Support Team. We’re delighted to hear that their proactive approach and step-by-step communication made your experience so positive. At eZCom Software, we take great pride in anticipating customer needs and ensuring every interaction is clear, efficient, and helpful. Your kind words mean a lot to our entire team. We truly appreciate your recommendation and your trust in us to support your business. ### 38. eZCom is an amazing team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2025 **What do you like best about eZCom Software EDI?** The software is incredibly user-friendly, making it easy to navigate and manage tasks efficiently. The support team is always available and eager to guide me through any questions I have. I especially appreciate how simple it is to get in touch with customer service, and I love the range of features—from UPC uploads to seamless invoicing. **What do you dislike about eZCom Software EDI?** I honestly just love using this platform—it’s intuitive, efficient, and makes managing wholesale so much easier. My only complaint is that I can’t use it for everything! I wish it could replace the other wholesale processors I’m required to use, because this one stands out in terms of ease and reliability. **What problems is eZCom Software EDI solving and how is that benefiting you?** This is helping me process Wholesale orders for specific partners. **Official Response from Customer Service:** > Thank you for 5 Star review! We are thrilled to hear that you find eZCom Software EDI user-friendly and efficient. We appreciate your feedback about wanting to use our platform for all your wholesale processing needs. We are constantly working on enhancing our features and expanding our capabilities to better serve our customers. If you have any specific requirements or suggestions on how we can improve, please feel free to reach out to our support team. Our US based Customer Support Team is available from 8:30am - 8pm, Monday - Friday. We value speaking with our customers so please don't hesitate to call. Thank you once again for your review and trusting eZCom with your EDI needs! ### 39. User Friendly and Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Marnee W. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2024 **What do you like best about eZCom Software EDI?** Switching to eZCom was a smooth transition and it was great to have live support to answer my questions. I am very pleased with eZCom, they can help make adjustments to fit your specific needs and to reduce time when processing orders. **What do you dislike about eZCom Software EDI?** I would like to manipulate the csv template to show columns in a specific order but have been told that cannot be done. I have to manually change each report I download. **What problems is eZCom Software EDI solving and how is that benefiting you?** Currently, we use eZCom to process EDI orders and the process is going exceptionally well. I am also pleased with how eZCom uploads to QuickBooks. So, far, no problems to address. **Official Response from Customer Service:** > Dear Marnee, Thank you sincerely for your glowing 5-star review. We're delighted to hear that your transition from your previous EDI provider was smooth sailing. Knowing that Lingo has not only met but exceeded your expectations by streamlining your workflow and reducing order processing time brings us immense joy. Rest assured, we'll promptly attend to customizing your CSV template as per your requirements and get back to you shortly. Remember, our dedicated US-based Customer Support team is at your service Monday through Friday, from 8:30 am to 8 pm, reachable via phone or email. We encourage you to reach out to us with any queries or concerns you may have; we're here to help. Marnee, your fantastic review means the world to us. We deeply value your business, our partnership, and the trust you've vested in eZcom for your EDI needs. Leave the tough stuff to us; it's what we do best ### 40. Easy Setup, Great Customer Support, User Friendly Software **Rating:** 5.0/5.0 stars **Reviewed by:** Terry R. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2025 **What do you like best about eZCom Software EDI?** eZCom was super easy to implement. The implementation team handled everything and walked me through what I needed to do. Whenever I've ran into an issue or needed help, the customer support team is easy to reach and has always been able to help answer my questions on the call. The software is very user friendly and connects with QBO. Best part is it's hundreds of dollars cheaper than some other EDI platforms. Highly recommend eZCom to anyone needing to connect for EDI! **What do you dislike about eZCom Software EDI?** We have not ran into any issues or things we dislike yet. **What problems is eZCom Software EDI solving and how is that benefiting you?** eZCom is allowing us to receive POs from vendors and send all of the required documents including invoicing. **Official Response from Customer Service:** > Thank you for sharing your positive experience with eZCom Software EDI! We're thrilled to hear that our implementation team and customer support have been helpful and that you find the software user-friendly. We appreciate your recommendation and are delighted to be able to assist you with your EDI needs. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help make your experience with eZCom even better. Thank you for choosing us as your EDI solution provider! And don't forget our US based customer support team is available to take your call M-F from 8:30am - 8pm ET. We look forward to hearing from you whenever you need us. ### 41. Simple to use EDI and excellent customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2025 **What do you like best about eZCom Software EDI?** They handled the setup to connect a big retailer we ship to via EDI and held an instructional session so our team could learn how to use the system, which was very helpful and easy to use. Any questions for support was answered in a timely manner with screenshots and supporting documentation. They are also available by phone for support during normal business hours. They have made everything easy and simple, with options to integrate with QuickBooks as we grow in the future. **What do you dislike about eZCom Software EDI?** The interface is simple but also slightly outdated looking. Nothing is bad about it, it just looks a bit dated. I would rather have something look dated and work well than it look sleek and new but function poorly! **What problems is eZCom Software EDI solving and how is that benefiting you?** eZCom Software EDI is solving the problem of large retailers requiring EDI for processing Purchase Orders and sending Invoices. As you grow as a company, the data requirements get more complex and you can't just send an email like we used to as a small business. EZCOM has made it easier for us to work with large retailers as we grow. This software helps standardize data and communicate with large retailers we ship to effortlessly. **Official Response from Customer Service:** > Thank you for sharing your positive experience with eZCom Software EDI! We're thrilled to hear that you found our setup process easy and our customer support excellent. Your feedback about the interface is valuable and are currently working on the implementation of a new User Interface in the near future. If you have any further questions or suggestions, please feel free to reach out to our US based Customer Support team. We are here to assist you every step of the way and always look forward to hearing from you. Thank you for choosing eZCom Software EDI! ### 42. Wonderful Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2024 **What do you like best about eZCom Software EDI?** We have enjoyed working with eZCom's software and their customer support. Any time we have needed to ask a question they have provided the answer in a quick and friendly manner. **What do you dislike about eZCom Software EDI?** We honestly haven't had anything that we have disliked! **What problems is eZCom Software EDI solving and how is that benefiting you?** eZCom has made shipping to out retail partners much easier. **Official Response from Customer Service:** > We are delighted to hear that you are finding our software and customer service to be a welcome change. We look forward to continuing to support your EDI needs. ### 43. EZCOM is reliable, always supporting you. **Rating:** 4.0/5.0 stars **Reviewed by:** Mark O. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about eZCom Software EDI?** They are quick to answer questions and update settings and maps. Always keep you informed, have worked with all types of Dropship partners. Very dependable platform, they follow up with the customer if there is a transmission issue, most likely the problem comes from the vendor and not EZCOM. **What do you dislike about eZCom Software EDI?** Would like them to develop order management systems, not satisfied with their pricing models. Printing UPS labels should not be so expensive. **What problems is eZCom Software EDI solving and how is that benefiting you?** Keeps all my orders, order changes, ASN, and invoices in an organized fashion. Never a doubt about what has been sent or where we are in the order fulfillment process. **Official Response from Customer Service:** > Mark, thank you for your review! We appreciate it when our customers share their experiences and how we've been able to help them. We understand your request for an order management system and appreciate the feedback. We take customer input seriously and use reviews like yours to form our product roadmap. Thanks again for your insights and continued business with eZCom! ### 44. Great customer care experience **Rating:** 4.5/5.0 stars **Reviewed by:** Quantisha M. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about eZCom Software EDI?** eZcom software EDI is user friendly and easy to manage. **What do you dislike about eZCom Software EDI?** eZcom software EDI is always helpful as the customer support team is always available to walk you through the process. **What problems is eZCom Software EDI solving and how is that benefiting you?** eZcom software EDI help manage duplicate orders and confirming purchase orders **Official Response from Customer Service:** > Hello Quintisha and thank you for your wonderful review! We're glad to hear that our customer support team has been helpful in walking you through the process. We strive to provide excellent support for all our users. We don't use chat bots because we want to speak with our customers. Our US based customer service team is available M-F from 8:30am - 8PM and we look forward to hearing from you. Thank you ongoing support and we greatly value your business. ### 45. eZCom EDI platform is very intuitive and easy to use. It has been a great help managing orders. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2025 **What do you like best about eZCom Software EDI?** Support team- they are super responsive and helpful. **What do you dislike about eZCom Software EDI?** The user interface could be more modern. **What problems is eZCom Software EDI solving and how is that benefiting you?** Helps manual order processing and compliance with retail EDI requirements. **Official Response from Customer Service:** > Thank you for sharing your positive experience with eZCom Software EDI! We're thrilled to hear that our automation features and responsive support team have been beneficial in managing your orders efficiently. Your feedback about the user interface is valuable, and we appreciate your suggestion for a more modern design. We are continuously working to enhance our platform for an improved user experience. If you have any specific ideas or suggestions for the interface, please feel free to share them with us. We are committed to providing a seamless experience for all users. Thank you for choosing eZCom Software, and please don't hesitate to reach out if you need any further assistance or have any more feedback to share. ### 46. Software works well. Handholding and support is amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Rick P. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about eZCom Software EDI?** The assistance that their support team supplies is amazing. This was our first time using EDI to connect with a large retailer. Their support team immediately had the answers we needed. I'm not sure I've ever received such good support. **What do you dislike about eZCom Software EDI?** It took some time to understand how the system works. But after experiencing their support, I don't worry about this. A few things that we were initially confused about were cleared up immediately when we asked their support team. **What problems is eZCom Software EDI solving and how is that benefiting you?** Needed to connect with a retailer's EDI system. It seemed daunting at first but eZCom made it quite easy. **Official Response from Customer Service:** > Hello Rick and thank you so much for your 5 Star review of our Lingo Software and Customer Support. Our US based support team is available from 8:30am - 8pm EST M-F to answer the phone and help you with any assistance you need regarding our software or documents you receive and need to send to your Trading Partners. We greatly appreciate your business and thank you for your trust in eZCom. We are thrilled that you referred to our Support Team as "amazing". We work hard to make it so. ### 47. EZ Com has been so good. I'm new to EDI and they've walked me through the whole process. **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about eZCom Software EDI?** Friendly, fast and efficient service. They're prompt and willing to help however they can. **What do you dislike about eZCom Software EDI?** I literally don't have anything negative to say. EDI takes a little to get your mind wrapped around, but it's doable. **What problems is eZCom Software EDI solving and how is that benefiting you?** I'm a small business who needed EDI. This was a perfect fit for me as I branch into larger trading partners. **Official Response from Customer Service:** > We're thrilled to hear that you've had a positive experience with our team and our EDI software. We strive to provide friendly, fast, and efficient service to all of our customers, and we're glad to hear that it's been beneficial for your small business as you expand into larger trading partners. ### 48. Saving my sanity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about eZCom Software EDI?** I love that their techs are state-side so I can get answers and help in my time zone, the discovery call to implementation has been the least-stressful tech project ever. I've been tearing my hair out for years over old our old EDI provider and eZCom just walked right in, had us switched over in 48 hours, and we were trained the following week. **What do you dislike about eZCom Software EDI?** Nothing comes to mind - seriously easy! **What problems is eZCom Software EDI solving and how is that benefiting you?** We could never get our old EDI connection 100% functional and it was constantly breaking. I had to be the intermediary between the old provider and the trading partner, eZCom had no problem talking directly to the trading partner, giving me back my time and not wasting it playing telephone. **Official Response from Customer Service:** > Thank you for sharing your positive experience with eZCom Software EDI! We are thrilled to hear that our state-side tech support and seamless implementation process have made such a positive impact on your business. It's great to know that we were able to quickly switch you over and provide training efficiently. We are committed to providing excellent service and support, so it's wonderful to hear that our team was able to address your needs directly and save you time in the process. If you ever have any questions or need further assistance, please don't hesitate to reach out. We appreciate your feedback and look forward to continuing to support your EDI needs. ### 49. You get what you pay for **Rating:** 5.0/5.0 stars **Reviewed by:** David H. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about eZCom Software EDI?** I'm far from a "poweruser" and frequently have questions (EDI is not my area of expertise or interest tbh). The support team at eZCom are always available, easy to understand, super patient, and so far they have always got me going again. I don't have to spend ages on hold, wait for a call back or get left hanging. **What do you dislike about eZCom Software EDI?** I don't really have any dislikes. It could be cheaper, but if that diminished the level of service I'd rather pay more. **What problems is eZCom Software EDI solving and how is that benefiting you?** eZCom saves me a ton of time because I don't have to transfer data manually. I know that's basic EDI, but it works all day everyday and that's what I need. **Official Response from Customer Service:** > Thank you for your feedback! We understand the importance of reliable support, and we're pleased to hear that our team has been able to assist you effectively. ### 50. Highly Recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Zachary H. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about eZCom Software EDI?** Fair pricing and great support. I cant stress how important support is during vendor setups and last minute changes and they check all the boxes! Started with SPS Commerce and it was a nightmare. eZCom does not even compare. I did alot of research before choosing eZCom. Leaving a review to help other's save time. Highly Recommend **What do you dislike about eZCom Software EDI?** Only downside was finding that they existed. I was recommended by my piers. **What problems is eZCom Software EDI solving and how is that benefiting you?** Fast Intergrations with some of the top nationwide vendors. Customizations to our ERP software to help streamline processes and providing great support. **Official Response from Customer Service:** > Thank you so much, Zachary, for the amazing 5-star review! We’re thrilled you called out our fast integrations with top nationwide vendors and the customizations tailored to your ERP—helping streamline your operations is exactly what we aim for. We’re proud to support your business with solutions that work and a dedicated, US-based customer service team available Monday through Friday, 8:30 AM to 8:00 PM ET, always ready to help with any questions you have. We truly appreciate your partnership and look forward to continuing to support your success! - [View eZCom Software EDI pricing details and edition comparison](https://www.g2.com/products/ezcom-software-edi/reviews?open_modal_url=%2Fproducts%2Fezcom-software-edi%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fezcom-software-edi%252Freviews%26source%3Dsticky_header_pin&page=2§ion=pricing&secure%5Bexpires_at%5D=2026-05-31+02%3A20%3A24+-0500&secure%5Bsession_id%5D=14ce0775-b84c-4e0e-8d3c-0ed03b8f80c4&secure%5Btoken%5D=1462165fedd73ed640585dfa5928a0b9193ef26c2827f80de69507be10771004&format=llm_user) ## eZCom Software EDI Integrations - [ApparelMagic](https://www.g2.com/products/apparelmagic/reviews) - [bMobile Route](https://www.g2.com/products/bmobile-route/reviews) - [Cin7 Core](https://www.g2.com/products/cin7-core/reviews) - [Dynamics 365 Finance](https://www.g2.com/products/dynamics-365-finance/reviews) - [Enterprise WMS](https://www.g2.com/products/enterprise-wms/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Restaurant365](https://www.g2.com/products/restaurant365/reviews) - [Rithum](https://www.g2.com/products/rithum/reviews) - [SAP Business One](https://www.g2.com/products/sap-business-one/reviews) - [SAP HANA Cloud](https://www.g2.com/products/sap-hana-cloud-2025-10-01/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [SOS Inventory](https://www.g2.com/products/sos-inventory/reviews) ## eZCom Software EDI Features **Data** - Information Tracking - Data Duplication - Security - Scheduling **Functionality** - Data Exchange - Data Mapping **Logistics** - Scaling - Automation - Communication - Copy - Integration **Management** - Workflow Management - Exception Handling - Real Time Reporting **Integrations** - Third Party Integration - BI Tools Integration **Security** - Communication Protocols - EDI Standards **Support** - EDI Testing ## Top eZCom Software EDI Alternatives - [SPS Commerce Fulfillment EDI](https://www.g2.com/products/sps-commerce-fulfillment-edi/reviews) - 4.3/5.0 (613 reviews) - [TrueCommerce EDI](https://www.g2.com/products/truecommerce-edi/reviews) - 4.4/5.0 (413 reviews) - [Cleo Integration Cloud](https://www.g2.com/products/cleo-integration-cloud/reviews) - 4.4/5.0 (542 reviews)