G2

VM

Valeria M.

Tech Support Analyst

Mid-Market (51-1000 emp.)

4/8/2025

"Easy way to manage all"

4.5/5

What do you like best about Extension for Jira Service Management?

General usefulness, improved user experience, admin & customization capabilities, performance and efficiency. Review collected by and hosted on G2.com.

What do you dislike about Extension for Jira Service Management?

The learning curve can be complex, there's UI/UX limitations, performance issues, limited native support. Review collected by and hosted on G2.com.

What problems is Extension for Jira Service Management solving and how is that benefiting you?

It helps for better data collection & smarter forms which is a need in our environment and needs for our customers, enhanced customization without custom code, streamlining support workflows and role based visibility, plus user segmentation since its a need for us to collect different data from different clients based on our support plans. Review collected by and hosted on G2.com.