--- title: ExpertVoice Reviews meta_title: 'ExpertVoice Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 19 reviews by the users' company size, role or industry to find out how ExpertVoice works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 19 scale: '5' date_modified: '2026-07-12' parent_category: name: Brand Advocacy url: https://www.g2.com/categories/brand-advocacy --- # ExpertVoice Reviews **Vendor:** ExpertVoice **Category:** [Customer Advocacy Software](https://www.g2.com/categories/customer-advocacy) **Average Rating:** 4.1/5.0 **Total Reviews:** 19 ## About ExpertVoice The ExpertVoice platform scales brand advocacy, builds awareness and improves sales performance. More than 900 of the world’s leading brands increase word of mouth and gather authentic UGC and reviews by connecting with their target audience inside the ExpertVoice network of 850k+ vetted industry experts. The Advocacy Platform allows a brand to measure the impact of advocacy marketing across e-commerce, retail and social media channels. Learn more about how ExpertVoice and its rapidly growing community of brands and experts can help your brand reach more consumers with trusted recommendations. www.expertvoice.com/business. ## ExpertVoice Reviews ### 1. Anticipating the needs of brands and making it fun for Experts. **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2023 **What do you like best about ExpertVoice?** I have nothing but good things to say about ExpertVoice! Every employee I've interacted with has been excellent: they've all had great personalities and been attentive, savvy, and committed to ensuring that our brand has a positive experience. I've actually worked with EV in two different roles, and no matter our budget, EV has solutions to increase revenue by getting education to the folks who influence buyer decisions. An excellent brand partner! **What do you dislike about ExpertVoice?** There's nothing I dislike about ExpertVoice! The only hiccup I encounter is that when shipping gratis products to bigger retailers, the likelihood of it getting to the Expert who took the module is lower. That leads to dissatisfaction and less willingness to take more modules. **What problems is ExpertVoice solving and how is that benefiting you?** The brand I work for currently has a team of broker sales reps. Our brand is still small, so the amount of time a given broker devotes to educating retail staff is limited. By creating lesson modules in EV, I can control the messaging that I want the retail staff to hear, and which product features and benefits are the most important to emphasize. We also get great engagement with The Vitamin Shoppe, which isn't a retailer that our brokers call on. That audience is hungry for education, and we weren't set up to provide it to them without EV. ### 2. So thankful for our ExpertVoice Team! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2023 **What do you like best about ExpertVoice?** The ability to educate and incentivize our retail accounts. I love that our ExpertVoice team is always so willing to help us put together the best lessons and campaigns. **What do you dislike about ExpertVoice?** Nothing, we love everything about ExpertVoice and we are very thankful! **What problems is ExpertVoice solving and how is that benefiting you?** ExpertVoice is helping us solve the problem of being unable to be everywhere at once. It gives us the ability to provide our retailers with easy access to education without needing to constantly be in the stores training. ### 3. ExpertVoice connects us with pros to buy direct - a core part to our annual eComm revenue. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2023 **What do you like best about ExpertVoice?** ExpertVoice has a large pro community and audience we would otherwise not reach with our pro discount programs. **What do you dislike about ExpertVoice?** There are downsides to ExpertVoice. We just need to continue to leverage the platform with fresh brand and educational content to keep the sales coming. **What problems is ExpertVoice solving and how is that benefiting you?** Expertvoice is connecting us with a larger audience of pro athletes, shop employees, and influencers than we could reach on our own. Our eCommerce sales benefit from increase business from Expertvoice ### 4. Increased Brand Recognition thanks to ExpertVoice **Rating:** 5.0/5.0 stars **Reviewed by:** Martin S. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2022 **What do you like best about ExpertVoice?** Our collaboration with ExpertVoice and its team of specialists helped us come up with a strategy to both have an immediate impact on our DTC presence as well as stand out in a competitive market for athlete recovery tools. Most importantly, it helped us build our brand and continue to extend its reach through the experts on this platform. **What do you dislike about ExpertVoice?** While there cannot be a price tag on building your brand, I would love to see programs specifically targeted at emerging brands, startups and category disruptors that work with smaller budgets than established brands. **What problems is ExpertVoice solving and how is that benefiting you?** Building our brand and putting our product in the hands of experts that will hopefully share their experience with others, allowing us to showcase our advantages over other compeitor products. ### 5. Absolutely the best platform to interact and engage with an expert audience **Rating:** 5.0/5.0 stars **Reviewed by:** Joaquin C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2022 **What do you like best about ExpertVoice?** Great reach of highly engaged Experts. Affordable **What do you dislike about ExpertVoice?** The order processing system before switching to True Commerce. **Recommendations to others considering ExpertVoice:** Highly recommend any brand in the specialty CPG space to try and use EV; it's a great way to engage new customers and experts across a number of fields. **What problems is ExpertVoice solving and how is that benefiting you?** We've been able to interact with experts across a plethora of industries; from the military complex to specialty retail. Biggest benefit has been the expert reviews ### 6. Excellent Support Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Bart B. | Sr. Manager Trade Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2022 **What do you like best about ExpertVoice?** The solutions the team brings to the table, with valuable, trackable results **What do you dislike about ExpertVoice?** Nothing- everything is great and the team is outstanding **Recommendations to others considering ExpertVoice:** There are very few platforms that will benefit your brand and create advocacy and make you money at the same time! **What problems is ExpertVoice solving and how is that benefiting you?** This platform replaces boots on the ground training that is massively expensive to execute. They are helping create a community of brand experts and ambassadors. ### 7. Fun Way to Increase Employee Knowledge **Rating:** 4.0/5.0 stars **Reviewed by:** Kelsie D. | Communications and Alumni Relations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2021 **What do you like best about ExpertVoice?** A lot of organizations that put content on ExpertVoice offer swag or gift cards for users who complete the course(s). This gives the team some motivation to get in there and do some training. The courses are great and it's easy to enroll in and complete courses. **What do you dislike about ExpertVoice?** It is fairly easy for our store employees to create an account, but our corporate employees at the office seem to have a hard time. They have to call the customer service line to get an account. **What problems is ExpertVoice solving and how is that benefiting you?** While we have an LMS internally, ExpertVoice provides a great place for our team members to get external training and learn more about the products we sell at our stores. They love the rewards - it's a win-win! ### 8. So many awesome brands! **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2022 **What do you like best about ExpertVoice?** I love how many options you have available on expert voice. It's a platform that gives you so much flexibility! **What do you dislike about ExpertVoice?** Some of the brands are difficult to find. The search option isn't the most intuitive. **What problems is ExpertVoice solving and how is that benefiting you?** It's allowed me to save a ton of $ on clothes, which I absolutely love! ### 9. Poor Interface and even worse support **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2021 **What do you like best about ExpertVoice?** Visually appealing for the most part. Most of the content is presented in a dynamic fashion. Some neat CSS used on the site in the training modules that actually make the learning engaging. **What do you dislike about ExpertVoice?** Support has been terrible every time I've engaged. My first ever interaction was because I received a damaged item and a missing item in the same one order from them. When I reported the issue they told me to send the item back and repurchase them but that I would be refunded later - what kind of fly by night operates like that? So I did what they asked and they shipped me another damaged item then it was like pulling teeth to get my money back. Took 4 weeks and the first refunded wasn't even processed correctly - had to reach out to them to get all my money back. Recently it's become a very restrictive application in the sense that they (ExpertVoice) decided to imposed fictional restrictions on users for no reason. For instance my user account has been forced to prove further affiliation which is very odd I've been affiliated for 10 years and an employee with my org for 20+. When I enquired about this I was told it was because I was "furlowed" - was news to me and my manager as well when I asked him because I'm still an active employee. It's unnecessary to do this and has shaken confidence among the users in our store. This led to my second time interacting with them I had to reach out a half a dozen times about the same thing asking questions about their privacy policy because they demanded I send confidential info via an unencrypted service which is pretty sketchy but then in their own privacy policy clearly state they will only ask you to submit info via the platform - so I was confused. I asked if I could have the information removed once provided and got no response. They won't disclose how they intend to use or store my confidential information they demand which makes me feel very uncomfortable. When asking detailed questions about this and their terms of use policy I received very short responses from their support crew who were very clearly annoyed becaused I was seeking more information about something that didn't seem right to me - when I asked detailed questions about their privacy policy and my info they outright declined to answer my questions. They also showcase brands that aren't available - which is extremely frustrating to the end-user. **Recommendations to others considering ExpertVoice:** It's just ok, if the quality of the learning experience is important then I'd evaluate other options based on the experiences I've had. They don't care about the learner's experience and are more concerned with signing up new products. **What problems is ExpertVoice solving and how is that benefiting you?** None, they've only created new problems for me.....and that's really unfortunate. ### 10. Review within a two month period. **Rating:** 4.0/5.0 stars **Reviewed by:** Bristi W. | Sales associate, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2021 **What do you like best about ExpertVoice?** The product knowledge and discounts are great! **What do you dislike about ExpertVoice?** Some questions can be confusing, without being able to look back. **What problems is ExpertVoice solving and how is that benefiting you?** Product information and discounts that are very beneficial to my large family. ## ExpertVoice Discussions - [What is ExpertVoice used for?](https://www.g2.com/discussions/what-is-expertvoice-used-for) - [View ExpertVoice pricing details and edition comparison](https://www.g2.com/products/expertvoice/reviews/expertvoice-review-4404394?section=pricing&secure%5Bexpires_at%5D=2026-07-17+04%3A37%3A12+-0500&secure%5Bsession_id%5D=3a327bda-be33-4b49-ab42-93a53dcb4350&secure%5Btoken%5D=8820fed509e55718edac602cb943aeb2378987fc32235c272fd58ea8b782a162&format=llm_user) ## ExpertVoice Features **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Visual UGC** - Campaign Customization - Widget Customization - Widget - Media Library **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Discovery** - Referral Program - Incentives - 3rd-Party Trends **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Integrations** - Social Media - Content Creation - Marketing Automation - Rights Management **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Use Cases** - E-commerce - Retail - Customer Service **Support** - Onboarding - 24/7 Client Support **Mobile** - Mobile Optimization **Administration** - Incentives - Syndication - Insights - Content - Sampling **Performance** - UGC Analytics - Lazy-Loading **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Generative AI** - AI Text Generation ## Top ExpertVoice Alternatives - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - 4.2/5.0 (793 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,035 reviews) - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) - 4.8/5.0 (643 reviews)