![Jo Anne (Joey) F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jo Anne (Joey) F.")
JF

Jo Anne (Joey) F.

Sales Manager/Sr Loan Officer

Enterprise (\> 1000 emp.)

6/2/2026

"Effortless Survey Responses with Helpful AI Follow-Ups"

5/5

What do you like best about Experience.com?

They do a good job of asking for survey response and making it easy for the client and us to respond. Ai makes it helpful and then if we don't get to it timely their Ai will automatically send a response which is great! Review collected by and hosted on G2.com.

What do you dislike about Experience.com?

I would like to get a copy of the email that goes out to the client when it does so that I can remind them or ask them to rate me. Also letting the client know that they should give a 5 for a good job as the difference between 4 and 5 is huge so explaining how the rating is to the client would be better. What a level 4 service looks like vs a 5 so they give the accurate score, its not like a 9 vs 10 Review collected by and hosted on G2.com.

What problems is Experience.com solving and how is that benefiting you?

When I changed companies it was hard to switch over the history I had before and shouldn't lose I had to have someone else at the new company help me which sucked. Making the transition easier would be helpful Review collected by and hosted on G2.com.

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Response from Experience Admin of Experience.com

[Editedit](https://www.g2.com/survey_responses/experience-com-review-12910139/official_response/edit)

Thank you so much for taking the time to share your feedback with us on G2! We are absolutely thrilled to hear that our automated campaigns and AI-driven features are making it seamless for you to collect and respond to survey responses. Providing top-tier reputation management software that drives client satisfaction surveys is exactly what we aim for, especially for professionals looking to dominate their local market.

We also want to thank you for sharing your thoughts on how we can make our workflows even stronger, from our client communication transparency to our profile transition and history migration process. Feedback like yours is incredibly valuable as we continue to refine our customer experience management platform for busy professionals. We have passed your suggestions along directly to our product team.

Thank you again for partnering with us and letting our AI support your business growth! If you ever need assistance or want to talk about maximizing your online review management strategy, please don’t hesitate to reach out.

Current UserValidated ReviewerIncentivizedSource: Seller invite

See what 393 reviewers think of Experience.com

4.8 out of 5 · Verified reviews from real users

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